Our application in both side (iOS and Android) live now, and unfortunately the app was unable to join the meeting. in addition, we have the SDK in both side in mobile. it was working totally fine, but for now we can't join

[donte.zoom (Donte)]

@hquaemaxima,

Thank you for providing those details! It is strange that you are able to authorize the SDK when in development but not production. Is there anything different from your developer environment? I’ve seen developers encounter such behavior when the clock on the machine is not synced. Can you share if there is any difference between the production clock? In the meantime, here is a troubleshooting guide you can reference :

Troubleshooting Meeting SDK signature validation

In this guide, we’ll cover common issues you may run into when generating a signature for the Zoom Meeting SDK. The Zoom Meeting SDK uses a JSON Web Token (JWT) signature to authorize the SDK and validate your client’s requests to start or join a meeting. Documentation on this is available here: Meeting SDK Authorization. We also have a sample signature application which can be used as a good starting point: Sample Meeting SDK Signature App - Node JS If the signature provided is invalid, the…