Participant is logged in but email not showing in reports

Inside zoom app participant name Ashish is logged in and we have its report with empty user_email field. How do we fix this?


{
    "IsSuccess": true,
    "Data": {
        "page_count": 1,
        "page_size": 30,
        "total_records": 3,
        "next_page_token": "",
        "participants": [
            {
                "id": "XuF6p54KQL6-oqJ5n1MTqw",
                "user_id": "16778240",
                "name": "Zoom 3",
                "user_email": "zoom3@mastersunion.org",
                "join_time": "2023-12-21T07:02:37Z",
                "leave_time": "2023-12-21T07:04:11Z",
                "duration": 94,
                "attentiveness_score": "",
                "failover": false,
                "status": "in_meeting",
                "customer_key": "",
                "participant_user_id": "XuF6p54KQL6-oqJ5n1MTqw"
            },
            {
                "id": "",
                "user_id": "16789504",
                "name": "Ashish Dwivedi",
                "user_email": "",
                "join_time": "2023-12-21T07:02:57Z",
                "leave_time": "2023-12-21T07:03:09Z",
                "duration": 12,
                "attentiveness_score": "",
                "failover": false,
                "status": "in_waiting_room",
                "customer_key": ""
            },
            {
                "id": "",
                "user_id": "16790528",
                "name": "Ashish Dwivedi",
                "user_email": "",
                "join_time": "2023-12-21T07:03:09Z",
                "leave_time": "2023-12-21T07:04:11Z",
                "duration": 62,
                "attentiveness_score": "",
                "failover": false,
                "status": "in_meeting",
                "customer_key": ""
            }
        ]
    },
    "message": "Reports created"
}

Hi @zoom312
Thanks for reaching out to us and welcome to our community!
Make sure that all participants are logged in to their account and that’s how you will get the email back in the registration report