Participants Location details showing as NULL

Hi,
I am trying to fetch the Participants data using List Meeting Participants(Dashboard API).
But , for some meetings, the participants location is showing as NULL . Why is that so ? Is there a way I can get the location details for all the participants ? Please clarify.
Thanks,
Priyanka.

Hey @priyanka.thummala,

Can you please share your request URL and response body?

Please fill out the template when you post so we can get the required data to assist you.

Thanks,
Tommy

Hi Tommy,

As mentioned in my previous post, I am using the List Meeting Participants(Dashboard API).
https://api.zoom.us/v2/metrics/meetings/{meetingId}/participants
Account No: 1098817
Meeting ID: 389239412, checked for this meeting ID.
Please let me know if you need further details.
Thanks,
Priyanka.

Hey @priyanka.thummala,

Can you please share the link to your previous post?

Thanks,
Tommy

Hey @priyanka.thummala,

Please share your response body.

Thanks,
Tommy

{
“next_page_token”: “”,
“page_count”: 1,
“page_size”: 30,
“participants”: [
{
“data_center”: “SC (Top)”,
“device”: “Phone”,
“domain”: “”,
“harddisk_id”: “”,
“ip_address”: “xxxxxxx”,
“join_time”: “2020-03-01T00:29:28Z”,
“leave_reason”: “xxx left the meeting.
Reason: left the meeting.”,
“leave_time”: “2020-03-01T00:59:45Z”,
“location”: “”,
“mac_addr”: “”,
“network_type”: “Others”,
“pc_name”: “”,
“recording”: false,
“share_application”: false,
“share_desktop”: false,
“share_whiteboard”: false,
“user_id”: “xxx”,
“user_name”: “xxx”,
“version”: “3.6.654.0116.5a6c1c8d”
}

Hey @priyanka.thummala,

Is this happening for all participants?

This could be due to a user masking their location via a VPN.

Thanks,
Tommy

Hi Tommy,

This is happening with most of the users.

Thanks,
Priyanka.

Thanks, I will confirm the issue with our engineers and get back to you. (ZOOM-149367)

Thanks,
Tommy

Hi Tommy,

Can you also confirm with them “How Zoom does the reverse lookup for IP”?

Thanks,
Priyanka.

Hey @priyanka.thummala,

For what reason do you need the reverse IP lookup method?

Thanks,
Tommy

HI Tommy,

For the same issue. The participants location is showing as NULL . Just want to know how you are trying to fetch the locations data? Are you using any GeoIP Lookup Tool ?

Thanks,
Priyanka.

Hey @priyanka.thummala,

We don’t reveal how our internal systems are architected.

Thanks,
Tommy

Sure. Np!
Please let me know once you have an update on my issue.( Participants location data NULL )

Thanks,
Priyanka

1 Like

I will keep you updated! :slight_smile:

-Tommy

Hey @priyanka.thummala,

We have identified this bug and are working on a fix.

Thanks,
Tommy

Hi Tommy,

Any update on this issue ?

Thanks,
Priyanka.

Hey @priyanka.thummala,

Our team is in the process of working on this.

Stay updated for when we release this fix here: https://marketplace.zoom.us/docs/changelog

Thanks,
Tommy

Hi Tommy,

Thank you.

But, is there any ETA for this fix?
As you have a limitation to pull the report in recent 6 months only. We are loosing time.
or is there a way we can pull the data >6 months too if we need it later.

Thanks,
Priyanka.