Playable url for recording in contact center

Is there a way to provide a playable URL for contact center recordings? I have to upload them to S3 and provide a signed URL to play them on an external system.

Welcome and thank you for posting in the Zoom Developer Forum – I am happy to help @ttrong! We currently do not provide a playable URL for contact center recordings. However, I can see how you would want something like that. It would make the process of playing a recording on an external system so much easier! I’ll track this with our team internally, so please let me know if you have any additional context that you’d like to add! If you’re interested in directly submitting a feature request, please navigate to

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If there is anything technical our team can assist with further please let me know.