Power Pack License Requirement for SMS API Usage

[Joseph6 (Joseph)]

API Endpoint(s) and/or Zoom API Event(s)
method: ‘POST’,
url: ‘https://api.zoom.us/v2/phone/sms/messages’,

Phone APIs - API - Zoom Developer Docs

Description
Is a Power Pack license required for every user sending SMS via the API?

I tested the API using both an S2S app and a general app, and it only works when the user sending the SMS has a Power Pack license.

It works when:

• The user sends SMS from their assigned number, or

• From a call queue number where the user is a member.

It does not work when:

• The user with the Power Pack license sends SMS on behalf of another user, or

• The SMS is sent from a number not assigned to that user.

Could you please confirm if this behavior is expected? Also, do we need to purchase a Power Pack license for every user who needs to send SMS via the API, or is there a workaround? Requiring a license per user becomes very costly as the number of users increases.

[gianni.zoom (Gianni)]

Hi @Joseph6 ,

I don’t see Power Pack license listed as a prerequisite in the documentation, but thank you for sharing your observation from testing! The support/billing team will be able to give you the most accurate answer quickly on this. I will ask internally as well.