Enable Programmable APIs for Sending & Receiving SMS in my Custom CRM

API and Webhooks
1

Team - I was advised by Zoom that I needed PowerPack to enable Programmable APIs. The automated chat also advised I needed to be on a Business plan so I upgraded to that. Goal: to Sync/Send & Receive SMS from my Custom CRM.

I’m trying to add Programmable API’s to my CRM in order to send and receive Text Messages/SMS inside my CRM. I dont show that I can add any phone numbers to that.

I’ve also enabled all the Scopes within my Marketplace app as well. What am I missing?

1 Like
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Hi @Marcus2
Thanks for reaching out to us and welcome to the Zoom developer forum.
Do you have a support ticket number for this issue? I want to understand the context of the conversation so I can provide you with some guidance

When you say you are trying to add APIS to your CRM can you point me to the right documentation please?

3

I have tried to reach out to Zoom, I keep getting advised to reach out to yere. I was trying create a Programmable API from the Zoom Settings > Phone System Management > I added a API > try and add a phone number, and none of my lines come up.

I was advised to add PowerPack from Zoom chat, that didn’t work, I was also advised by automation that I needed a Business Plan. Both I’ve Paid for and doesn’t seem to allow me to do that.

4

Thanks for the context @Marcus2
I reached out to one of our PMs about this and he confirmed that right now Programmable APIs for SMS are not working and they will be fixed in Q2. Although I did not get an exact date for the fix, I am trying to get that answer for you.

I was also told that Power pack is not required for Programmable APIs.

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In the meantime, please take a look at this article on Using SMS delegation in Zoom Phone

you should be able to send SMS via API on behalf of others when setting up delegation.

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I’m confused on that since I have recently seen people use API’s to use SMS into their CRM and custom applications, are there any other ways to get that to work - such as webhooks or what am I missing on that?

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you can send SMS using the API yes Phone APIs - API - Zoom Developer Docs

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I have gone through all the “Scopes” on my Marketplace Server-to-Server Oauth app i’ve created, and I can’t find the scopes that will enable sending/writing receiving sms. Doesn’t appear I have them.

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Hi @Marcus2
This is also a known issue that has been reporte, but the SMS endpoint uses this scope: phone:read:sms_message:admin

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Thank you for your quick replies Elisa. I actually was able to get my APP to send SMS, now receiving them back is another questions. That doesn’t seem to work, I’ve checked my Scopes and subscriptions.

It seems I can’t get the inbound SMS webhooks to trigger?

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Of course @Marcus2
happy to help!
Are you referring to these webhooks?