[React-Native] Screen Sharing Not Working in Android After Upgrading Zoom Video SDK from 1.13.11 to 2.2.5

Video SDK React Native
, ,
1

Description

Screen sharing is not working on Android after updating the Zoom Video SDK for React Native from version 1.13.11 to 2.2.5. It was working fine on the previous version. After the upgrade, I receive the system prompt to start screen sharing, but nothing happens when I click “Start”.

Errors

No explicit error message is thrown. The system prompt appears, but screen sharing does not start after tapping “Start”.

Which React Native Video SDK version?

2.2.5

await zoom.shareHelper.shareScreen()

To Reproduce (If applicable)

  1. Use the Zoom Video SDK for React Native v2.2.5 on Android
  2. Call shareHelper.shareScreen() during a meeting
  3. Observe that the native Android prompt appears
  4. Tap on “Start Now”
  5. Nothing happens — screen sharing does not start

Troubleshooting Routes

  • Verified all native setup steps again as per documentation
  • Screen sharing was working perfectly on version 1.13.11
  • Retested on the same device/environment
  • Reviewed breaking changes in changelog, but found no relevant changes
2

Hi @sahil.saiyed If possible, can you include code snippets of your share screen logic? Do you get any events from the onShareCanvasSubscribeFail listener? Lastly, what type of content are you noticing this issue occurring?

3

I am seeing the same issue as sahil, although our Android app uses the Zoom Video SDK for Android (not the React Native for Android version). The issue started when upgrading our app from Video SDK 1.13.11 to Video SDK 1.14.0.

Our app has been able to successfully share the Android device’s screen for over a year. However, after updating to Video SDK 1.14.0, we are seeing the following:

  1. Our Android app calls createScreenCaptureIntent() and starts the resulting Intent, which returns RESULT_OK.
  2. Our Android app passes the result to startShareScreen(), which returns 0 (Errors_Success).
  3. The onUserShareStatusChanged listener is called with shareAction.subscribeFailReason=null and shareAction.shareCanvas=null.
  4. The other onUserShareStatusChanged listener is called with status=ZoomVideoSDKShareStatus_Start.
  5. The other person on the video call (running Video SDK for web) sees a black rectangle appear.
  6. The video of the Android screen never appears for the other person.
  7. After a minute, the Video SDK for web reports an OPERATION_TIMEOUT error to the other person (makes sense, as the video of the Android screen never arrived).

Similar to sahil, we are not seeing any error messages in logcat on the Android side. There are no calls to any of the following listeners:

  • onError
  • onVideoCanvasSubscribeFail
  • onShareCanvasSubscribeFail (I checked both versions)

We tested our app with the following Video SDK versions:

  • 1.10.11 - screen sharing works
  • 1.12.10 - screen sharing works
  • 1.13.5 - screen sharing works
  • 1.13.11 - screen sharing works
  • 1.14.0 - screen sharing is broken
  • 2.1.10 - screen sharing is broken
  • 2.2.10 - screen sharing is broken

I also tested the mobilertc-android sample app included with Video SDK 2.2.10, and screen sharing worked there. Thus, I assume that our app needs some update to allow screen sharing to function again. However, it’s unclear what update is needed, as none of the breaking changes in the Video SDK release notes seem to be related to the failure we are seeing.