Issue Summary:
React Native Video SDK client disconnects with “BySelf” reason immediately after joining a session when connecting with a Web SDK client, despite both clients using valid JWT tokens and proper configuration.
Environment Details:
- React Native Video SDK: v2.2.5 (also tested with v1.12.10)
- Web SDK: v2.1.10
- Platform: Android (primary), iOS (not tested yet)
- React Native: 0.75.4
- Node.js: v23.11.0
Problem Description:
When a doctor connects using the Web SDK and a patient tries to connect using the React Native Video SDK, the patient immediately disconnects with reason “BySelf” after approximately 700-1000ms of connection time. The doctor remains connected successfully.
Detailed Logs:
Patient (React Native) Logs:
LOG 
Conexión completada exitosamente
LOG 
Esperando 5 segundos para estabilización post-conexión…
LOG 
EVENTO ON SESSION LEAVE DISPARADO:
LOG - Timestamp: 2025-10-02T00:17:51.830Z
LOG - Reason object completo: { “reason”: “BySelf” }
LOG - Reason type: object
LOG - Reason keys: [“reason”]
LOG - Reason.reason: BySelf
LOG - Reason.currentStatus: undefined
LOG - Is Retrying: false
LOG - Retry Count: 0
LOG - Has Joined Session: false
LOG - Is In Session: false
LOG 
DIAGNÓSTICO DEL SDK AL DESCONECTARSE:
LOG 
Duración de conexión: 746 ms
LOG 
ERROR BYSELF DETECTADO - DIAGNÓSTICO ESPECÍFICO:
LOG - Timestamp de desconexión: 2025-10-02T00:17:51.831Z
LOG - Duración de conexión: 746 ms
LOG - SessionName usado: cita13384
LOG - Token usado: eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhcHBfa2V5IjoiSzctd3JnVFhRM3FWMlc1amlGVGFxZyIsInRwYyI6ImNpdGExMzM4NCIsInZlcnNpb24iOjEsInJvbGVfdHlwZSI6MCwidXNlcl9pZGVudGl0eSI6IlBhY2llbnRlLTE3NTkzNjQyNDkiLCJleHAiOjE3NTkzNjc4NTAsImlhdCI6MTc1OTM2NDI1MH0.k14trIHRxpbwiZnNjK-7hRD3FRyiXg0OpbrFdzGYIdw
LOG - UserName usado: Paciente-1759364271
LOG - IsRetrying: false
LOG - RetryCount: 0**
JWT Token Configuration:**
- Patient token: roleType: 0 (participant)
- Doctor token: roleType: 1 (host)
- Both tokens are valid and properly generated
- Session names match exactly between both clients
Join Session Parameters (React Native):
await zoom.joinSession({
sessionName: "cita13384",
token: "eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9...",
userName: "Paciente-1759364271",
sessionIdleTimeoutMins: 40
});
Join Session Parameters (Web SDK):
await client.join({
topic: "cita13384",
token: "eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9...",
userName: "Guillermo Hernandez Hernandez",
password: "DjMXeJV3hW"
});
Attempted Solutions:
- Changed patient roleType from 1 to 0 (participant)
- Simplified joinSession parameters to minimal set
- Added sessionIdleTimeoutMins parameter
- Implemented retry logic with delays
- Added global session management to prevent multiple joins
- Verified JWT tokens are valid and properly formatted
- Ensured session names match exactly
- Added comprehensive error logging
- Tested with different SDK versions (v1.12.10, v2.2.5)
- Verified doctor connects successfully to same session
Current Behavior:
- Doctor connects successfully using Web SDK
- Patient attempts to connect using React Native SDK
- Patient connects briefly (700-1000ms) then disconnects with “BySelf”
- Doctor remains connected and functional
- Error occurs consistently on every connection attempt
Expected Behavior:
- Both doctor and patient should connect successfully
- Both should remain connected for the duration of the session
- Both should be able to see each other’s video/audio
Additional Context:
- This is a telemedicine application
- The Web SDK is used for doctors (web interface)
- The React Native SDK is used for patients (mobile app)
- Both need to work together in the same session
- The “BySelf” disconnection happens too quickly to be a network issue
- The doctor’s connection is stable, indicating the session itself is valid
Questions for Zoom Support:
- Is there a known compatibility issue between Web SDK and React Native SDK?
- Are there specific configuration requirements for cross-platform sessions?
- Could the “BySelf” disconnection be related to role type conflicts?
- Are there any additional parameters needed for React Native SDK when joining Web SDK sessions?
- Is there a recommended approach for telemedicine applications using both SDKs?
Reproduction Steps:
- Doctor connects to session using Web SDK (successful)
- Patient attempts to connect using React Native SDK
- Patient connects briefly then disconnects with “BySelf”
- Error occurs consistently every time
Contact Information:
- Application: Telemedicine platform
- Use Case: Doctor-patient video consultations
- Timeline: Need resolution for production deployment
Thank you for your assistance with this cross-platform compatibility issue.