We have a Workplace Pro account and Server-to-Server OAuth app with the meeting:read:chat_message:admin / webinar:read:chat_message:admin scopes added. The corresponding events are subscribed in the Marketplace UI, but none of the chat events are being delivered from Zoom. Participant join/leave events on the same subscription work correctly.
Please enable the following webhook events on our account:
meeting.chat_message_sent
meeting.chat_message_received
meeting.chat_message_file_sent
webinar.chat_message_sent
webinar.chat_message_received
Older posts here hint that DLP / Archiving for in-meeting chat might need to be enabled if that is the gating feature for meeting.chat_message_received and webinar.chat_message_received. If that is the case, please also enable that for our account since the option does no longer seem to be exposed to the settings UI.
Please note that
- our app is already deployed and working with the correct scopes active
- the webhook URL is verified
- I am receiving all other webhooks such as the meeting.participant_left and meeting.participant_joined successfully with the current implementation
The app report says that the meeting.chat_message_received and webinar.chat_message_received webhook events are never sent from Zoom, despite the scopes being correct in the app / the events added to the webhook.
Thank you kindly in advance,
Robin