Reading Log Files

Description
Since I can’t read the log files from the Video SDK, I’ve attached the VideoSDK log file. If some one has a moment, can they tell me the error of my ways? It appears that:

ZMVideoSDKSession* sessionInfo = [self.zoomVideoSDK joinSession:sessionContext];

is returning nil (and no reason why!)

Which macOS Video SDK version?
zoom-video-sdk-macOS-1.1.0

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to ‘…’
  2. Click on ‘…’
  3. Scroll down to ‘…’
  4. See error

Device (please complete the following information):
MacBook Pro 2017, Big Sur 11.3.1

Since I can’t attach the log file, I’ve embedded the text in line:

ReceiverVersion:CSV20
CipheredPassword:Fdjr43qU+iURUvdfEMpkdS/xvpv1HXk9OHvC4xVx43rXsGDszrJRAJNEsncvtOCy
CipherSignature:MIGHAkIAjiIPAjhbNtOThhUaFmRwVHKtX3D6xuEWDYg08szSZHClLmZ5HgOm5g/NzI11KBa16xeKA9gRZhI6cEbCpHQVT7kCQUK41FMpG5C6xGx0U6RaXrZ58VlYea+Mk1wBI7EQGVgloFqk2Dn3I9OPXfY7QdqmUc5kOcyb8Ao2y6peENDntA5E
LoggerInfo:BAA0pGUFfmUpHPQ6SRd7ug5kNTfqm8rs+sWWgiklrLUpAzWzR+Yz6/I5Zau2w95NoxeSZd5UnJFufYcRBM9Dt2NtGQBoVSf4DX2vpHoaSHDgWM+nJHwa1Dnn0uze4gVCun/+VqNpGtUgTD8K6R8eo7QpPJJ0MFhF3/xJzvKi1fd6ateKjQ==
FileInfo:MUtk+Rh2PK0WCAHenwf8gw==
End
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Hi @jcebasek, thanks for the post.

Are you initializing the SDK and ensuring that you have successfully joined the session via the onSessionJoin callback before executing the code in your post?

Thanks!

Hi Jon:

Thanks for the reply. I’m just running the demo app in the sdk folder to get my feet wet with the available functionality. I was trying to create a session. Maybe I’m missing some prerequisites? Can you provide?

Thanks

John

Hi @jcebasek,

Thanks for the additional context. I have not been able to reproduce this behavior on the sample application. Can you please provide steps to reproduce so we can figure out what is being done differently?

Thanks!

Hi Jon:

May I ask you questions, might be easier. What was your payload for the JWT token? I think I used the one in the documentation. It’s got a token expiry time in it.

So I’ve pasted my token into the token field when you click on the gear icon in the upper left corner of the screen. Then I want to create a session.

Session name: I used (because I don’t know what else to use) JohnSession
Your Name: Johnny (only I can call me Johnny BTW)
Password, sometimes empty, sometimes abc123

sessionContext.token = self.settingViewController.token;
sessionContext.videoOption = videoOption;
sessionContext.audioOption = audioOption;
sessionContext.preProcessor = nil;
sessionContext.externalVideoSource = nil;

ZMVideoSDKSession* sessionInfo = [self.zoomVideoSDK joinSession:sessionContext];
if(!sessionInfo)
{

Session info is always nil.

Is it that the JWT token is dodgy? If so what’s the payload?

Any info would be appreciated.

Thanks

John

Hi @jcebasek,

You mention the session name’s value in your post, but it does not look like the sessionName field is being set on your sessionContext instance. This field must be set to the same value on both your JWT (via tpc value) and the params (via sessionName field) used to start the session. Can you confirm that this is being done?

Thanks!

Morning Jon (at least it’s morning here…)

Thanks for the info, it was a dodgy JWT token. Got the permission alerts and the camera on my MacBook Pro turned on. I’ll forward this info on to the Windows dude.

Thanks much for your patience.

John

That’s great to hear, glad I was able to help!

Please feel free to reach out in a new thread with any additional questions. :slightly_smiling_face:

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