Refresh token error

API and Webhooks
1

Hi everyone!
I received an Access and Refresh token using the code.
When I try to refresh my tokens, I’ve got an error:

{“reason”:“Invalid request : Invalid refresh Token{refresh_token}”,“error”:“invalid_request”} (Invalid refresh Token{refresh_token} without spaces)

What is the problem?

2

Hi Max,

Can you share the curl command that you used when trying to get the refresh token?

3

Hi Ojus,
Sure.
curl -X POST
https://zoom.us/oauth/token
-H ‘Authorization: Basic X0***VDYTJH’
-H ‘Content-Type: application/x-www-form-urlencoded’
-d ‘grant_type=refresh_token&refresh_token=eyJ***9.eyJ***g’

4

Do you have any ideas?

5

Is anybody here?:face_with_monocle:

6

Hi Max,
Please accept my apologies for the delayed response. I am currently working on your request, please expect a response from me soon

1 Like
7

Hi Max,

Apologies for the delayed response.

We have recently updated our Docs, and please refer to this page in our documentation, which can help resolve your issue.

Also, for faster support, I would recommend opening a ticket at developersupport@zoom.us

8

Did you have the possibility to go to your page?

image
image.png1915×1007 48.6 KB

9

Hi Max,

I have edited the link in the above response (which was modified after I posted here), please visit that one. Sorry for the inconvenience.

10

Hi Ojus,
Thanks for your help, but I’ve found a “bug” on your instruction page

image
image.png950×448 23.4 KB

what is this?

11

@Max thanks for pointing it out. We have fixed the typo since

Ojus

12

Hi @ojus.zoom!
The problem has not been solved.

{“reason”:“Invalid request : Invalid refresh Token{refresh _token}”,“error”:“invalid_request”}

13

@ojus.zoom I’ve been getting this issue periodically as well. Our users are having to reauthorize too frequently due to this error response happening inconsistently. I know it’s not the code because 99% of the time it works fine. Is there a reason that tokens have to expire after 60 minutes? I work with API’s that handle financial information that last 24 hours, but to deal with a webinar or meeting it’s every hour? What is the rationale for such short time periods?

14

Hey @Ryan_Chapman,

Possible duplicate / relation to:

https://devforum.zoom.us/t/how-to-refresh-token-if-refresh-token-in-incorrect

Can you PM me with your app id (path in url when on app marketplace dashboard) and account email and we will take a look?

Thanks,
Tommy