I know this has nothing to do with web SDK but there are no sub section which fit for this kind of topic so please forgive me to post that here and feel free to move it to a better section.
We are a Japanese company with 100% of our activities here in Japan. So our zoom account is setup to enable JP as available region for gateway / data center ping when connecting to Zoom. US is the default and non modifiable fallback.
From mid August to beginning of September, most if not all of our meeting were hosted in Japan region which was perfect. Then from beginning of September we noticed that most of the meeting started to be hosted in US instead.
From beginning of September, our users started to report audio quality degradation on Zoom services, and we suspect that being redirected to US data center is part of the cause. As you can see in the following screenshot, users can have more than half a second of latency to reach these regions.
Since few days, we changed our settings to enable Hong Kong region as this is closer so should be better. But this is not going to fix the root cause.
Here are our concerns regarding this situation:
- Why a 404 is returned on the ping ? I guess your did not remove that data center as we sometime can join it. So this is to say “i’m not available”, right ? Can you instead return a 503 which is the code to say that you are not available due to overload ?
- Is it possible to increase resources allocated to Tokyo data center / gateway to accept more traffic for this region ?
Please understand that this has an impact in term of service quality delivered to our customers.