Since a few days, we observe that more and more users using the Web SDK are routed to a different location between the Data center and the Gateway.
As an example:
- the meeting is hosted in Tokyo Data center
- User 1 (host) is connecting through a gateway in US
- User 2 (non host) is connecting through a gateway in SG
This situation introduced severe degradation on Zoom communication (audio especially)
This problem is mostly due to how zoom system works (for the web SDK) and how much traffic is targeting a preferred location (according to our zoom account settings), but can’t you guys do anything about it ?
This is just a symptom of a situation that is now running since more than 3 months.
I reported from early April that you don’t have enough resources (again) on the Tokyo data center (this happened already last year in August and it took you 2 month to fix it by adding more resources, sources here and here)
We have been asking you to fix the situation this year again, but looks like you decided not to invest anymore in your infrastructure, and instead are going to implement a white list system to enable specific Zoom professional accounts to stay on a busy data center no matter the traffic load.
Fine, why not even if i wonder what are going to be the side effects…
But where is it ? Still nothing.
Can we have a precise enough planned date for this situation to be fixed ?