Hi Zoom team,
We’ve built an RTMS integration for real-time meeting transcription and have everything configured and deployed, but the meeting.rtms_started webhook never fires.
What we’re seeing:
- startRTMS() via the Meeting SDK JS returns “Success” client-side
- But zero meeting.rtms_started webhook events arrive at our specified webhook endpoint
- Other webhooks (meeting.created, meeting.deleted, etc.) flow through fine on the same endpoint
Our app configuration:
- Client ID: a44SXym7TjqcTNeQ6b2Pg
- App type: Meeting SDK (currently in development/unlisted)
- rtms:read OAuth scope added
- meeting.rtms_started, meeting.rtms_stopped, and meeting.rtms_interrupted event subscriptions configured
- Account setting “Share realtime meeting content with apps” is toggled on
Based on other forum threads, it looks like RTMS needs to be manually enabled by Zoom for each app. I’ve submitted the RTMS enablement request form three times, but haven’t heard back. Please help us!
Could you enable RTMS for our app? Happy to provide any additional information needed.
Thanks!