Request to Enable Archiving (Chat/File Archiving) for Zoom API Access

API and Webhooks Archiving
1

Subject: Request to Enable Archiving (Chat/File Archiving) for Zoom API Access

API Endpoint(s):

“GET /v2/past_meetings/{meetingUUID}/files”
“GET /v2/past_meetings/{meetingUUID}/archive_files”

Description:
I am currently integrating the Zoom API to retrieve files (PDFs) shared in the chat during Zoom sessions. For this purpose, I am using the endpoint “/past_meetings/{meetingUUID}/archive_files”, Currently, the account has an enterprise license, but we are unsure whether it covers file downloads or if an upgrade to the plan will be necessary..

However, when making the request, the API responds with the following message:
““Not available for this account””

This indicates that the archiving feature (chat/file archiving) is not enabled for my Zoom account.

Error:

  • status code 400
  • Code: 200 (logical error returned in response body)
  • Message: ““Not available for this account””

How To Reproduce:

  1. Endpoint used:
    “GET https://api.zoom.us/v2/past_meetings/{meetingUUID}/archive_files”
  2. “GET https://api.zoom.us/v2/past_meetings/{meetingUUID}/files”
  3. Authentication method:
    • OAuth / Server-to-Server OAuth (via Named Credential in Salesforce)
  4. Headers:
    • Authorization: Bearer {access_token}
  5. Result:
    • Response indicates that the feature is not available for this account

Request:
I kindly request enabling the Chat/File Archiving feature for my Zoom account, as it is required to retrieve files shared in meeting chats via the API.

I understand that this feature may depend on the account type or subscription plan (e.g., Business, Education, or higher). If an upgrade or additional configuration is required, I would appreciate your guidance on the necessary steps.

Additional Context:

  • The goal is to automate the retrieval of files shared during meetings and store them in an external system (Salesforce).
  • Other Zoom APIs are working correctly; this limitation appears to be specific to account configuration.

Thank you in advance for your support in enabling this feature or guiding me through the required steps.

Best regards.

2

hi @Albertano_Angel ,

THere are many app who download this data.
I would check that your account admin has enabled this feature.
If you can not do it IRL, on the Zoom app or Zoom.us, then you will not be able to do this in an app.
You might need your account admin to setup a separate group to give you permissions, but continue to restrict others.

All the best

John

3

Hi John, thank you for your response.
After reviewing the Zoom portal, I found the “Zoom Compliance Manager powered by Theta Lake” add-on at $115.50 MXN/month per license.
My scenario is:
∙ 20 Zoom Business licenses (meeting hosts)
∙ 1 Zoom Compliance Manager license (for the integration user)
My question is: Would purchasing just 1 license of Zoom Compliance Manager be sufficient to enable the /archive_files API endpoint for all meetings hosted by the other 20 users on the same account?
The goal is to retrieve files shared in meeting chats via the Zoom API and store them automatically in Salesforce.
Thank you in advance.
Best regards,
Angel