Description
Users reported us an issue with the screen share functionality within a meeting.
The host tried multiple times to activate screen share but he reported that the button seems to be frozen (nothing happening). By that he meant that he could not click on the button to share the screen.
After that, the chat button was also deactivated.
- audio was working fine
- video was working fine
- the host left the meeting several times (our application as well, meaning that zoom part was re-initialized every time) but the problem remained
Details
On zoom dashboard for that meeting we can see that there is no data transmitted for screen sharing. Looks like the problem is on the host side but could you please investigate this issue as both host and non host users could use our application (and zoom) after that without any issues.
I will send you the meeting ID in a separate email.
Which version?
1.8.1
To Reproduce(If applicable)
We could not reproduce the error.
Screenshots
No screenshot provided by the users
Device (please complete the following information):
(CS-2522)