Screen share button / functionality frozen on host side

Users reported us an issue with the screen share functionality within a meeting.
The host tried multiple times to activate screen share but he reported that the button seems to be frozen (nothing happening). By that he meant that he could not click on the button to share the screen.
After that, the chat button was also deactivated.

  • audio was working fine
  • video was working fine
  • the host left the meeting several times (our application as well, meaning that zoom part was re-initialized every time) but the problem remained

On zoom dashboard for that meeting we can see that there is no data transmitted for screen sharing. Looks like the problem is on the host side but could you please investigate this issue as both host and non host users could use our application (and zoom) after that without any issues.

I will send you the meeting ID in a separate email.

Which version?

To Reproduce(If applicable)
We could not reproduce the error.

No screenshot provided by the users

Device (please complete the following information):

I too facing this same issue from my phone Vivo 2022 . OS android 10 .
Kindly resolve ASAP.

Hey @nvivot, @sangitasenvis,

Sorry to hear you are experiencing this issue. We are investigating the root cause and will get back to you with an update. :slight_smile: (CS-2522)


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