Share screen feature froze on clicking 'share' button

We got a report from one of our users who experience a freeze bug with the screen sharing feature on the web SDK.
This is what was reported to us:
Issue: After he selected the window, he clicked on the 'share' button in the pop-up window. The color of the button turned to blue but nothing happened after that. It was frozen. When he clicked on the 'cancel' button it worked. He tried it a few times in the first ten minutes of the meetin but wasn't able to do it.

No specific error message, the button color turned blue and froze, doing nothing.
The color of the button turned to blue but nothing happened after that. It was frozen

But, from the meeting metrics on zoom dashboard, we can see that at same time, the video sending component stopped to send data around the time of the click on the share button.

You can refer to the attached screenshot below to get the time of the screen sharing and the matching video data from that user.
The fact that video data going out stopped illustrate the freeze felt bu the user and kinda demonstrate a potential issue on the web SDK layer when re-calibrating video on screen sharing activation.
Note: there is no sharing data at all for the whole meeting, showing that the sharing feature did not work.

Which version?

To Reproduce(If applicable)
Cannot reproduce it

Time one of the screen share click happened:

Video data at same time:

Device (please complete the following information):

  • OS: Chrome OS
  • Browser: Chrome 86.0.4240.198

Additional context
I’m sending you the meeting ID by email.

Thanks for reporting this @nvivot!

We are investigating the issue and will provide you with an update. (CS-2606)



Any news about this ?

Hey @nvivot,

We are still in the process of investigating this issue.

Thanks for your patience.


hey @tommy,

Are there any news on this issue ?

Hey @nvivot,

No updates yet on this particular issue. I have requested higher priority and will update you as soon as possible.


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