Server to Server Apps and Webhooks


I’m hoping someone can help me - or at least point me in the correct direction - maybe i’m missing something?

If I was to create a JWT application, when configuring event subscriptions, I see a whole host of events I can subscribe to including meetings, calls etc:

However, given that the JWT application type of being retired, I am trying to make use of the server to server application now, only when I am configuring event subscriptions, I only see a small subset of events I can subscribe to which just seem limited to account data and phone calls:

The server to server application is actually perfect for my use-case, but why would I not be able to subscribe to all events?

Thanks in advance for any help,

Hi @jon.wallace ,

I am not able to reproduce this. In my server-to-server sample app, all of the events are present for me to select. I think we need service engineering to look at your account. Can you please create a support ticket and within that ticket include:

  • Your account number/id
  • A link to this thread
  • A link to your app credentials page
  • The app credentials

They should be able to see what’s going on!


Thanks Gianni,

Is there a email address for developer support where I should create a ticket?

Best regards,

Apologies, I thought I linked it:

Thanks again - I just opened a ticket.

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Hi - is there any other way I can get help with this? I opened a ticket with support and included the description, screenshots etc…

The response I got back from support was:

Please create an OAuth server-to-server app in order for you to create the app. This app type is added and managed across an account by account admins. This app type also enables you to utilize event subscriptions using Webhooks. You can follow this link for guidance:

I’m not even sure they actually read my email or looked into the issue.

Hoping there is another avenue where I can get help.