Video SDK Type and Version
Zoom Video SDK for Web 2.5.0
Description
Some of our users are running into the following:
1. client.join() succeeds
2. stream.startAudio() is called
3. startAudio() never resolves, and shortly after, connection-change → { state: “Reconnecting”, reason: “failover” }
After that, startAudio() rejects with IMPROPER_MEETING_STATE / “closed”, and audio does not recover for the rest of the session.
Since startAudio() is called immediately after join(), it’s also possible that startAudio() is not the direct cause of the issue.
The network appears to remain active during this, as other requests continue to succeed.
We have seen this on iOS, Android, and Windows, so it does not appear to be OS-specific.
Only a small number of users are affected, so we suspect it may be related to the user’s local environment, but if you have any insight into what might be causing this, we’d appreciate it.
Session IDs:
d0pFK7V0SeC3r5n+JDMkLQ==
YfOHL07pRuePpcE+gFojZA==
N4/PclM8Sxee0Apf2dBMZA==
yQ9zfmF4S8elK/Zz5tyPVQ==