I hope you’re doing good. Although it’s supported, our dev team couldn’t find code related to the implementation of it with Web Client nor with API. Could you please share with us the relevant documentation?
My understanding is that when language interpretation is enabled on an account, the participant will have the option to enable interpretation with the buttons at the bottom of the meeting.
Yes, we have the option to use the language interpretation option when “just” using Zoom, however we are using Zoom SDK on a virtual events platform and this option does not appear to be available when using SDK – or it wasn’t some months ago.
I am trying to find out if we can now use the language interpretation option when using SDK now?
Yes, we do have the access to language interpretation on the Zoom app of course and we’ve been using for a long time. However, we developped a web interface that allow participants to attend webinars without having to connect directly through Zoom. For that, we are using Zoom SDK in order to implement Zoom’s features into that interface. Only some features are available using SDK or API such as Chat and Q&A. The language doesn’t seem to be available on any of the documentation online even though this feature has been available since version 1.9.5. Thus, we are requesting the required documentation in order to implement language interpretation into our web interface.
Same case here, we have an upcoming global event at the end of the month where we wish to have the language interpretation on our platform as well. Hopefully, the instructions will be available on the documentation.
To be clear, I was indeed referring to the Web SDK. I was informed by our team that if you follow the steps to set up language interpretation through your Web Portal, it will be available when using the Web SDK as well. This should be true when using the Web Client as well.
It sounds like you’ve got everything set up already and you’re still not seeing the feature. I’ll talk with the team if there are any other prerequisites to using interpretation with the Web SDK specifically and let you know what I hear.
I understand that you have a deadline so I’ll keep that in mind and get back to you ASAP.
No substantial news on this yet but I appreciate that you tested this out and got back to me. I’m still pushing to get to the bottom of this and will let you know what I find.
When you’re seeing that the interpretation option is missing from the Web SDK - is this during a meeting or a Webinar? If you’re on a Pro plan it looks like this option is only available for Webinars.
Otherwise, I haven’t been able to spot a reason why this wouldn’t work. You can send an email to developersupport@zoom.us and I’ll investigate each case individually.
