"The service is temporarily offline." when trying to join a meetin using WebSDK

[iMykola (Mykola)]

Description
Method ZoomMtg.join returns an error

    {
        errorCode: 403
        errorMessage: "The service is temporarily offline."
        method: "join"
        result: "For input string: "undefined""
        status: false
    }

In a “network” tab of DevTools I see an error with the following payload

    {
        status: false, 
        errorCode: -1, 
        errorMessage: "For input string: "undefined"", 
        result: null
    }

The request was initiated by jquery

Which version?
Version 1.7.10

To Reproduce(If applicable)
Steps to reproduce the behavior:

1. Get a signature from Node.js server (works fine)
2. Initiate a ZoomMtg (ZoomMtg.init())
3. Join a meeting (Zoom.join())

Additional context
At the same time I’m running the https://github.com/zoom/websdk-sample-angular example on my local machine which uses the same server for getting sigranture https://github.com/zoom/websdk-sample-signature-node.js and the same meetingNumber, apiKey etc. and it works perfect.

Thanks for any help

[tommy (Tommy Gaessler)]

Hey @iMykola,

That is strange. Are you still seeing this error? If so, can you provide a github repo with the issue so I can reproduce it and debug locally?

Thanks,
Tommy

[iMykola (Mykola)]

Hi @tommy!
thanks for your replay

The issue is still there. Here is a repo https://github.com/soerson/react-zoom-poc
Just copy file src/config.sample.js to src/config.js and fill in your own values.

As a signature server is used https://github.com/zoom/websdk-sample-signature-node.js

[tommy (Tommy Gaessler)]

Hey @iMykola,

I was able to reproduce the issue. Our engineering team is looking into this error. I will get back to you asap. (CS-2166)

Thanks,
Tommy

[jarredb9 (Jarred)]

I am seeing this exact same issue. Running it locally with CDN.

[tommy (Tommy Gaessler)]

Hey @jarredb9,

Thanks for letting us know. We are working to fix the issue and will get back to you.

-Tommy

[reklino (Jacob)]

I’m seeing this in CRA as well. The only difference I saw in the angular example is that it’s using an older version of the Web SDK (1.7.7 according to package.json). I tried using the the same version (as well as .8 and .9) with no luck.

I didn’t add anything to the webpack config as shown here (I haven’t ejected from CRA), so maybe that has something to do with it?

[tommy (Tommy Gaessler)]

Hey @reklino,

Thanks for letting us know, we are working to fix the issue.

-Tommy

[hs99215 (HarrY)]

Hello @tommy we are also facing the same issue , please check into it and help us. Thanks in advance

[tommy (Tommy Gaessler)]

Hey @hs99215,

Please provide steps to reproduce the issue.

Thanks,
Tommy

[hs99215 (HarrY)]

Hello @tommy , I integrated websdk (1.7.10) with reactjs , when i am going to start meeting then i got this.

code :
let self = this.state;
ZoomMtg.generateSignature({
meetingNumber: this.state.student_details && this.state.student_details.event_id,
apiKey: this.state.API_key,
apiSecret: this.state.SECRET_KEY,
role: 0,
success(res){
console.log(‘signature’, res.result);
ZoomMtg.init({
leaveUrl: ‘http://localhost:3000/Home’,
success(){
ZoomMtg.join(
{
meetingNumber:self.student_details.event_id,
userName:self.student_data.first_name,
signature: self.student_details.signature,
apiKey: self.API_key,
userEmail: ‘’,
passWord: “”,
success() {
console.log(‘join meeting success’);
},
error(res) {
console.log(“came”);
console.log(res);
}
}
);
},
error(res) {
console.log(res);
}
});
}
});

[tommy (Tommy Gaessler)]

Thanks for the details @hs99215!

We are investigating the issue. I will get back to you with an update.

-Tommy

[JackYang (Prod JackYang)]

I works well with you demo, could you give me you city and an test meeting (enbale JBH)?

[hs99215 (HarrY)]

@JackYang YEs sure , Meeting ID - and city -gurgaon , India
can you please share this repo in which you tried this ?

[ademeglio (Anthony)]

Hi @hs99215 ! So I just spent the last few hours trying to trouble shoot this and it ended up being that I was missing the meetingNumber and role when trying to generate the key from a post request.

For sanity sake, make sure you’re actually getting the values you think you are when generating the signature. You’ll have to forgive me, I don’t know React yet but if I’m reading it correctly, instead of assigning a meetingNumber you have a conditional?

Good luck!
-Anthony

[tommy (Tommy Gaessler)]

Hey @hs99215,

Here is the Web SDK Sample App:

zoom/sample-app-web

Thanks,
Tommy

[tommy (Tommy Gaessler)]

Hey @ademeglio,

Thanks for sharing your solution.

-Tommy

[iMykola (Mykola)]

Small update. Now it shows that the meeting number is wrong. But the Angular example works fine with the same meetingNumber

Thanks

[JackYang (Prod JackYang)]

one way is check the network request, and see the meetingNumber and use base64decode signature https://www.base64decode.org/ check the mn is right? http://websdkprod.qooeo.com/ here is demo to direct join help check mn. thanks