The zoom api does not return any result

hello,

we found that when we call the zoom api,the zoom interface does not return any result.This happened everyday!Please help to check out the reason as soon as possible.Thank you!!

for example:

2022-12-29 The request is sent at about 10:59:02 ,and no response is received 30 seconds.

https://api.zoom.us/v2/users/[tripzoomjsmf60@trip.com](mailto:tripzoomjsmf60@trip.com)/token?type=zak

this happened for 1,669 times on 12.27,1,794 times on 12.28 and 1,272 times on 12.29.

@kaichen, Please watch the session here regarding how to get the Zoom User Access Key (ZAK).

hello naeem,
We know how to call the interface to get the zak, and in most cases the interface will get a reply. But there are more than 1,500 calls a day that don’t get a response, and that’s where we get confused. Please help check the cause according to the time point, thank you.
@freelancer.nak

Is :point_up_2: exactly what you are requesting?

this is part of my ticket content:
for example:
2022-12-29 The request is sent at about 10:59:02 ,and no response is received 30 seconds.
https://api.zoom.us/v2/users/tripzoomjsmf60@trip.com/token?type=zak
https://api.zoom.us/v2/users/tripzoomjsmf60@trip.com/token?type=token

this happened for 1,669 times on 12.27,1,794 times on 12.28 and 1,272 times on 12.29.

Hi @kaichen
Thanks for reaching out to the Zoom Developer Forum and I am happy to help here!
Feel free to open up a ticket with our support team here

Once you have done this, feel free to share the ticket id here with me and I will take a look into it as well.
Best,
Elisa

Hi ZOOM

Thank you for contacting Zoom. We hope we have answered your question or solved your issue. Your request (#16204517) is now marked as solved.

To reopen, please reply to this email or follow the link above.

I submitted a ticket before,but it seems that it has been closed.do I need to submit a new one?

Hello elisa,

Any updates for this problem or ticket?

Waiting for your good news.thank you very much!

Hi @kaichen
I have sent you a private message and i will follow up from there