Title: RTMS error 2310 despite active Zoom Developer Pack Free Trial

API and Webhooks
1

Hello,

RTMS does not appear to be fully enabled for our corporate Zoom account or Production application.

We activated the “Zoom Developer Pack | Free Trial” through the Zoom Plans page. We did not use the previous RTMS trial request form.

However, RTMS does not start automatically and the meeting.rtms_started webhook is never generated. A manual RTMS start request also returns error code 2310.

Application and account information:

  • App name: [General app 498]

  • App type: General App

  • Management type: User-managed

  • Environment: Production

  • Production App ID: hJ8-trQJSI2YSfQ_e0PqZQ

  • Production Client ID: J01TNJWaRL22C9WgIM0UTw

  • Zoom Account ID: 52324876

  • Developer Pack: Zoom Developer Pack | Free Trial – Active

  • Meeting host: An authorized licensed user under the same corporate account

  • Meeting ID: 95199639163

  • Test time: August 24, 2026 at 17:54:22 UTC

The following configurations have been verified:

  • meeting:update:participant_rtms_app_status is included in the OAuth token.

  • meeting:read:meeting_audio and the required RTMS event scopes are enabled.

  • meeting.rtms_started and meeting.rtms_stopped event subscriptions are enabled.

  • The webhook endpoint is validated and publicly reachable.

  • “Share realtime meeting content with apps” is enabled.

  • The Production application is authorized and configured for auto-start.

  • The meeting is hosted by the authorized user.

  • The OAuth token, Production Client ID and RTMS application match.

Manual request:

PATCH /v2/live_meetings/95199639163/rtms_app/status

Request body:

{
  "action": "start",
  "settings": {
    "client_id": "J01TNJWaRL22C9WgIM0UTw"
  }
}

Response:

{
  "code": 2310,
  "message": "Failed to perform RTMS app operation."
}

Zoom tracking ID:

v=2.0;clid=aw1;rid=WEB_4aeadf178d18288fe9c9507891acc7a0

No meeting.rtms_started event is generated after this request.

This appears very similar to the following resolved case:

In that case, Zoom added a missing account profile setting and updated the RTMS concurrency value.

Could you please verify the following for our Zoom Account ID and Production App ID?

  1. RTMS is fully enabled on the account.

  2. The Zoom Developer Pack Free Trial entitlement is correctly provisioned.

  3. The RTMS concurrency value is greater than zero.

  4. The Production application is associated with the account’s RTMS entitlement.

Thank you.

2

Up please. This topic is very important for us @chunsiong.zoom

3

i cannot find this app under your account, are you using some other account @Ramazan ?

4

@Ramazan this account which you have mentioned, does not have Developer Pack enabled.

5

The application was created by emrah.celik@vinnalife.com.tr.

25 Ağu 2026 Sal 16:12 tarihinde Chun Siong <notifications@zoomdeveloper.discoursemail.com> şunu yazdı:

6

@chunsiong.zoom Is this information enough for this topic?

7

@Ramazan there is no such user.

8

@Ramazan @AITeam please check that the account has developer pack. This specific account does not have developer pack enabled.

9

Thank you for @chunsiong.zoom
Account ID 52324876 is the Zoom account under which emrah.celik@viennalife.com.tr created the application General app 498.

We believed that the Zoom Developer Pack Free Trial had been activated, but based on your check, it appears that the Developer Pack is not enabled for this specific Account ID.

Could you please advise how we can activate or assign the Developer Pack to Account ID 52324876? If Zoom-side provisioning is required, could you please verify or enable the RTMS entitlement and ensure that the RTMS concurrency value is greater than zero for this account?

After it is enabled, do we need to reauthorize the existing Production application, or can we continue using it without recreating the app?

10

@Ramazan try if you can sign up here https://zoom.us/pricing/developer. If not you will need to reach out to your account manager to sign up for this.

If there are changes in the scope or any other details, you will need to republish the application.

11

@chunsiong.zoom

The Zoom Developer Pack Free Trial has already been added through the Developer pricing page. The plan appears as active in the Zoom admin portal, and RTMS credits are available.

However, RTMS still cannot be started for General app 498 under Account ID 52324876. The manual start request continues to return:

{
  "code": 2310,
  "message": "Failed to perform RTMS app operation."
}

The required RTMS scopes are included in the current OAuth token, but no meeting.rtms_started event is generated.

Could you please verify whether the Developer Pack entitlement and RTMS credits are correctly provisioned to Account ID 52324876, whether the RTMS concurrency value is greater than zero, and whether the Production application is associated with this entitlement?

The plan and credits are visible on our side, so the issue appears to be with the RTMS enablement or provisioning rather than the Developer Pack subscription itself.

12

@Ramazan I’ll PM you