Hello,
RTMS does not appear to be enabled on our account. The Zoom Developer Pack Free Trial is active, but no RTMS setting appears anywhere in the account admin settings, so auto-start cannot be configured and no meeting.rtms_started event is ever delivered.
App name: Spker Live Transcript
App type: General App
Management type: User-managed
Environment: Development
App ID: seeyOM_JT4ywDw2Oaetozg
Client ID: QHcVKwN8St2WFqccC_VMcA
Account: Spker Club (hello@spker.club)
Account Number: 5168296468
Account Type: Pro (Named Host)
Developer Pack: Zoom Developer Pack | Free Trial, Active (0 of 20 credits used)
Already configured and verified on our side:
Scopes granted: meeting:read:meeting_transcript and meeting:read:meeting_audio
Event subscriptions: RTMS Started and RTMS Stopped
Event notification endpoint saved successfully, and CRC validation passes (we answer the endpoint.url_validation challenge correctly)
However, searching the account admin settings for “RTMS”, “Realtime Media” and “media stream” all return “No settings found”, so there is no auto-start option to configure at all.
Could you please verify the following for our account and App ID?
(a) RTMS is fully enabled on the account
(b) The Zoom Developer Pack Free Trial entitlement is correctly provisioned
(c) The RTMS concurrency value is greater than zero
(d) The app is associated with the account’s RTMS entitlement
This looks like the same issue as the recent forum topic titled “RTMS error 2310 despite active Zoom Developer Pack Free Trial” (topic id 145878), where the fix was a missing account profile setting plus an RTMS concurrency update. I am a new forum user so I cannot include the link.
Thank you.