Unable to add required scopes to a Zoom App

API and Webhooks
1

Hi Support Team,
please help with the following:

I’ve created an App:

  • Intend to publish: No
  • Account-level app
  • Server-To-Server OAuth

and added all available webinar scopes to it.
Successfully created a Webinar via Web and registrants attended it afterwards.

However, when a GET call to: /v2/webinars/XXXXXXXXXXX/registrants
I get: Response 400
{
“code”: 4711,
“message”: “Invalid access token, does not contain scopes:[webinar:read:list_registrants:admin, webinar:read:list_registrants].”
}
The scopes mentioned in the error are nowhere to be found when I try to add them in my App.

How can I tackle this?

Thank you!

2

@gianni.zoom tagging you as I can see you helped out in other similar threads.
Could you please advise on the resolution of the issue?

3

Hi @Serhii1 ,
Welcome to the forum.

The scope section is further down in the information..

image
image1088×602 57 KB

all the best

John

4

Hi @expertswho
Than you for the response.
I can see the Scope section to Add scopes. It’s just the scopes I try to add are not available to me:

ZommAppScopes
ZommAppScopes3796×1927 371 KB

I added all available webinar scopes, however the ones Zoom API requires ([webinar:read:list_registrants:admin, webinar:read:list_registrants]) are missing in the options.

5

Hi @Serhii1 when you click on “Webinar” what do you see? In the screenshot, you have clicked “Dashboard”, so it’s only showing the Dashboard webinar scopes available to you.

6

Hi @gianni.zoom
I can see all the scopes selected that I could select:

image
image1763×1662 280 KB

7

Hi @Serhii1 ,

I cannot reproduce. If you’re using an S2S app, you should see the following:

image
image926×632 47 KB

When you paste in the search webinar:read:list_registrants:admin , you’re not seeing it at all?

If this is the case, there may be some account issue. You would open a support ticket and let them know the following:

  • client id
  • account id
  • your role/privileges (e.g. admin with all privileges or developer with admin privileges)
  • link to this post and that a developer advocate asked you to open a ticket
  • summary: you have all the webinar admin privileges and can add all the webinar scopes except the one that would allow you to access this endpoint (share the screenshots, API response)
8

Hi @gianni.zoom .
Exactly, I’ve created S2S App and I’m not seeing webinar:read:xxxxxxxx scopes at all.
What’s more confusing - I’m seeing webinar:write:xxxxxxx, webinar:update:xxxxx and webinar:deletexxxx scopes.
I’ll have my team open a support ticket.
Thank you.

9

Looks like it was an account issue indeed.
Now I can see all the scopes I need and can add them to my S2S app.
Thanks @gianni.zoom

1 Like
10

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