Description
Users are signing in using OAuth using credentials from zoom.com.cn .
Error
Unable to authorize the app.
Which App?
App is called “Sococo”.
How To Reproduce (If applicable)
Steps to reproduce the behavior:
Sign-up at Sococo.com
Click drop-down arrow near “Talk” -> “Create Zoom meeting”
Input credentials from zoom.com.cn , they are accepted, user is redirected to zoom.com.cn , but app can not be authorized.
Screenshots (If applicable)
Additional context
Do we need a separate OAuth app?
Do we need to contact Zoom in China to approve our app for Chinese market?
Is Zoom operating in China (the website says they’re shutting down)
@tommy please share your thoughts.
tommy
(Tommy Gaessler)
August 10, 2020, 1:46am
3
Hey @artem.pylypchuk ,
Can you please check the browser console for errors, and share your install url so I can debug?
Thanks,
Tommy
@tommy we’re not sure when it stopped working (or if it ever worked) because this is our first customer from China.
Please use the URLs from my colleague Ting.
@tommy can the issue be caused by planned changes described here?
tommy
(Tommy Gaessler)
August 10, 2020, 5:57pm
7
Hey @tingung.hu , @artem.pylypchuk ,
We are looking into this issue. I will get back to you asap with an update. (ZOOM-185284)
Thanks,
Tommy
hi @tommy , what is the ETA for resolution?
tommy
(Tommy Gaessler)
August 11, 2020, 5:25pm
9
Hey @tomasz.szalanski ,
No ETA yet, but we are actively investigating the issue.
Thanks,
Tommy
@tommy this is the behavior we’ve been observing for different credentials and apps:
Although both US and “Chinese” credentials get authenticated on all domains, there’s a difference in behavior whether credentials originated from China or rest of the world - that’s why I was asking about this privacy enhancement changes described in that blog post.
tommy
(Tommy Gaessler)
August 12, 2020, 5:06pm
11
Thanks @artem.pylypchuk ,
Our team is looking into this now.
-Tommy
hi @Tommy , do you have any initial finding you can share with us? How to workaround the issue?
T.
tommy
(Tommy Gaessler)
August 17, 2020, 9:22pm
13
Hey @tomasz.szalanski ,
We are working on the best solution to fix this. Basically either listing the apps on the Chinese cluster of the marketplace or moving the customer to the same cluster as the existing marketplace.
I will keep you updated.
Thanks,
Tommy
1 Like
Hey @Tommy do you have any news on the topic?
tommy
(Tommy Gaessler)
August 27, 2020, 7:23pm
15
Hey @tomasz.szalanski ,
No updates, we are working on a solution. I will keep you updated.
Thanks,
Tommy
thank you @Tommy . This is important for our large customer and impacting our business.
tommy
(Tommy Gaessler)
September 9, 2020, 6:21am
17
Hey @tomasz.szalanski ,
Sorry to hear that. I have just request upped priority on this. I will have an answer to you as soon as possible.
Thanks,
Tommy
hey @Tommy do you have at least some ETA that we could communicate to our management?
tommy
(Tommy Gaessler)
September 17, 2020, 10:24pm
19
Hey @tomasz.szalanski ,
Unfortunately we do not have an ETA. Once I do, I will let you know.
As a workaround, you could develop your app on the China App Marketplace, on their own Zoom account so they can install and use your integration.
Thanks,
Tommy
1 Like
ok @tommy , that is doable. China App Marketplace has the same rules as standard Marketplace or anything specific we should be aware of?