Video SDK Type and Version
Cannot create or join a session
“Unable to create or join a session. Please try again. (Error Code: 1500)”
Search of web and forum turned up nothing for this specific error code.
How To Reproduce
- Following these directions: Video SDK - Windows - Get started
- Used Visual Studio 2019 to build with configuration “Release x64”
- Copied JWT from the credentials page for my application. (Window still showed “token is empty” message, but on re-opening settings the message was gone.)
- Attempted to create a session. (Same error when attempting to join.)
Please tag if for response.
For the JWT token in step 3, you will need to generate it yourself using the SDK Credentials’
- SDK Key and SDK Secret
The JWT Token which is shown on the marketplace portal is only for accessing REST API
I created the above jwt but still can’t seem to access the zoom sdk demo
@tien01nx The specific topic here is referring to Video SDK.
Your screenshot (JWT token) is referring to a different product (Meeting SDK).
If you are using Meeting SDK, could you open a new thread and tag me in the thread. I’ll help you on a different thread to avoid confusion for other users.
I followed this link and didn’t see it
Build Video SDK
Maybe that made me create the wrong Meeting SDK
Please just download the video sdk for me to use
@tien01nx you will need to sign up for a video SDK account here Buy it now - Zoom
Do note that this needs to be on a new email address which does not have any Zoom Meeting associated with it.
Once you have signed up for a Video SDK account on a new email address, you should see a different page from what is seen from the screenshot.