Unable to use Zoom Whiteboard Export API

API and Webhooks
1

We are trying to use the Zoom Whiteboard Export API as documented in Zoom Whiteboard API

We are getting the following error when accessing the API

{
“code”: 111800,
“message”: “Permission is needed to access this document”
}

How do we get around this problem?

2

@kannantl Does the whiteboard you are trying to access belong to you / or you have permission to access it? If not, the owner may need to edit the permissions on the whiteboard before you can export it.

Here is a link: Getting started with Zoom Whiteboard - Zoom Support

3

@ojus.zoom . Thanks for the reply. I own the whiteboard. This whiteboard is part a meeting i hosted and also I am admininstrator on the account.

4

@kannantl are you also the owner of the marketplace app that generated the access token?

5

Hi @ojus.zoom We are also facing the same issue as i am the owner account and i am trying to access my child account’s whiteboard for export, but it says permission required. And the Server-to-Server OAuth App is also made using this account (owner account) only.

6

@ojus.zoom - Yes i am the owner of the marketplace app as well.

8

@ojus.zoom - Any updates on Zoom Whiteboard Export API?