/v2/whiteboards - "code":2300,"message":"This API endpoint is not recognized."

API and Webhooks
1

Zoom has recently added new APIs for whiteboards, but I’m getting an error that “This API endpoint is not recognized.”, anyone else having the same issue? What am I doing wrong?

Here is what I got:

  1. Using the following references:
    https://devsupport.zoom.us/hc/en-us/articles/19707996295053-Zoom-Whiteboard-October-16-2023
    Zoom Whiteboard API

  2. Added scopes:
    Whiteboard: whiteboard:read:admin, whiteboard_collaborator:read:admin

  3. Endpoint: /v2/whiteboards

  • I’m able to query any other API/endpoint, such as users, meetings, cloud recordings, etc. but not whiteboards.
  • We have enterprise account.

Error received:

HTTP Status Code: 404
HTTP Reason: Not Found
Response: {'code': 2300, 'message': 'This API endpoint is not recognized.'}

In Zoom Call Logs:

Method: GET
Endpoint: https://api.zoom.us/v2/whiteboards
Status: 404
Tracking ID: v=2.0;clid=aw1;rid=WEB_XXXXXXXXXXXXXXXXXXXXXXXXXXXX <omitted>
2

Hi @earias
Thanks for reaching out to us and sorry for the late reply here!
Have you been able to troubleshoot this on your end?

3

Yes, a ticket was opened with Zoom Support and they recommended to open this post.

4

All right @earias
Let me do some testing on my end and I will come back to you with an update shortly

5

Hi @earias
I just wanted to update you on this thread, it looks like this is an issue on our end and we are actively working to fix it.
I will update you as soon as I have more information
Cheers,
Elisa

6

please update us as soon as u can i am getting the same error when calling create whiteboard api

7

Hi @amaa.hamed20
I just ran a test on my end and it looks like this issue has been fixed.
Can you please run a test as well and let me know?

8

@earias could you please also run a test on your end?
It looks like it is working now

9

@elisa.zoom

I’m getting the same exact error. Is there a way I can privately share our account url since this is being done on an enterprise account not specifically tied to account I’m using for this forum.

Regards,
E Arias.

10

Hi @earias
Sure thing I will send you a private message, please reply there

11

Hi Elisa,

Didn’t see your message, but regardless, after further testing, I’m now seeing the following, it happens randomly:
API Call #1 Error:
{‘code’: 111802, ‘message’: ‘Permission is needed to access this document’}

API Call#2 Error:
{‘code’: 2300, ‘message’: ‘This API endpoint is not recognized.’}

Mostly I get the 111802 error, for testing, I added all Whiteboard permissions and the issue continues.
< couldn’t attach screen capture >

From the app call logs I can see the 403s and 404s and what is interesting is that the Endpoint changes when I get the 403 vs 404.
For 403, I see: https://openapi.zoom.us/v2/whiteboards
For 404, I see: https://api.zoom.us/v2/whiteboards
< couldn’t attach screen capture >

12

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13

Hi @earias
I have sent you another PRivate message
CAn you please reply there?