/v2/whiteboards - "code":2300,"message":"This API endpoint is not recognized."

Zoom has recently added new APIs for whiteboards, but I’m getting an error that “This API endpoint is not recognized.”, anyone else having the same issue? What am I doing wrong?

Here is what I got:

  1. Using the following references:
    Zoom Whiteboard API

  2. Added scopes:
    Whiteboard: whiteboard:read:admin, whiteboard_collaborator:read:admin

  3. Endpoint: /v2/whiteboards

  • I’m able to query any other API/endpoint, such as users, meetings, cloud recordings, etc. but not whiteboards.
  • We have enterprise account.

Error received:

HTTP Status Code: 404
HTTP Reason: Not Found
Response: {'code': 2300, 'message': 'This API endpoint is not recognized.'}

In Zoom Call Logs:

Method: GET
Endpoint: https://api.zoom.us/v2/whiteboards
Status: 404
Tracking ID: v=2.0;clid=aw1;rid=WEB_XXXXXXXXXXXXXXXXXXXXXXXXXXXX <omitted>

Hi @earias
Thanks for reaching out to us and sorry for the late reply here!
Have you been able to troubleshoot this on your end?

Yes, a ticket was opened with Zoom Support and they recommended to open this post.

All right @earias
Let me do some testing on my end and I will come back to you with an update shortly

Hi @earias
I just wanted to update you on this thread, it looks like this is an issue on our end and we are actively working to fix it.
I will update you as soon as I have more information

please update us as soon as u can i am getting the same error when calling create whiteboard api

Hi @amaa.hamed20
I just ran a test on my end and it looks like this issue has been fixed.
Can you please run a test as well and let me know?

@earias could you please also run a test on your end?
It looks like it is working now


I’m getting the same exact error. Is there a way I can privately share our account url since this is being done on an enterprise account not specifically tied to account I’m using for this forum.

E Arias.

Hi @earias
Sure thing I will send you a private message, please reply there

Hi Elisa,

Didn’t see your message, but regardless, after further testing, I’m now seeing the following, it happens randomly:
API Call #1 Error:
{‘code’: 111802, ‘message’: ‘Permission is needed to access this document’}

API Call#2 Error:
{‘code’: 2300, ‘message’: ‘This API endpoint is not recognized.’}

Mostly I get the 111802 error, for testing, I added all Whiteboard permissions and the issue continues.
< couldn’t attach screen capture >

From the app call logs I can see the 403s and 404s and what is interesting is that the Endpoint changes when I get the 403 vs 404.
For 403, I see: https://openapi.zoom.us/v2/whiteboards
For 404, I see: https://api.zoom.us/v2/whiteboards
< couldn’t attach screen capture >

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.

Hi @earias
I have sent you another PRivate message
CAn you please reply there?