Unexpected session leave shortly after join – audio did not start

Video SDK
1

We encountered an issue where a participant (RECORDING_BOT) unexpectedly left the session shortly after joining, and audio was not started.

According to the Zoom Dashboard:

  • RECORDING_BOT joined the session at 2025-07-14 01:47:41 UTC
  • RECORDING_BOT left the session at 2025-07-14 01:47:42 UTC, only ~1 second later
  • During this time, the speaker panel remained blank

After successfully joining the session, RECORDING_BOT is designed to leave under the following conditions:

  1. When receiving any of the following 5 events: current-audio-change, command-channel-status, user-added, user-updated, or user-removed, it will call getAllUser(). If RECORDING_BOT is the only user remaining in the room, it will leave the session.
  2. When receiving the connection-change event with reason ended by host.
  3. When receiving the connection-change event with state Closed.

Meeting ID: 2495303607_1752457249535
RECORDING_BOT session time: 2025-07-14 01:47:41 UTC – 2025-07-14 01:47:42 UTC

Could you please help confirm the following:

  1. Did RECORDING_BOT receive any of the following events during that time?
    • current-audio-change
    • command-channel-status
    • user-added
    • user-updated
    • user-removed
  2. Did RECORDING_BOT successfully call startAudio() after joining?
  3. Did RECORDING_BOT receive a connection-change event with state Closed, or reason ended by host?

Thanks in advance for your support.