Unsupported type of Message Error on UI

API and Webhooks Chat
1

Hey Devs,

I’m creating a Chatbot for myself using python and trying to integrate it with Zoom.
Have already succeeded with other steps but when I try to send a response message from the bot by API call it returns response of API call with status code 201 but in front end part it showcases a message as “Unsupported type of message” while I have passed a normal string as response message.

payload = {
            'robot_jid': f"{BOT_ID}@xmpp.zoom.us",
            'to_jid': f"{user_jid}@xmpp.zoom.us",
            'account_id': account_id,
            "user_jid": user_jid,
            'content': {
                'head': {
                    'text': message,
                    "sub_head": {
                        "text": "I am a sub header"
                    }
                },
                'body': [{
                    'type': 'message',
                    'text': "Hello response"
                }]
            }
        }
1 Like
2

Hi @nairdheeraj2249
Thanks for reaching out to us! I am happy to help here!
Are you still experiencing this issue?

3

Hi @elisa.zoom, I am facing the same issue. Could you please help me out?

4

Hi @ujjwalu
I was able to replicate this issue when testing with the UI.
I reported this issue internally and I am waiting for our engineering team’s update.
If you test with the client, you won’t see this issue

5

UNABLE TO GET MESSAGE IN ZOOM CLIENT
Hi @elisa.zoom
I hope this message finds you well. I wanted to provide an update on the issue I previously reported regarding the unsupported type of message in zoom.

Current Status:
We can now get the greetings message in zoom client.

Requirements:
I build an echo chatbot using Microsoft Bot Builder. I want to integrate chatbot in zoom app. I created a user managed app and provided my bot endpoints URL over there and necessary scopes, but not getting the chatbot message back to the user. I am getting the request header status 000.
Here is a sample request/response
POST/API/ZOOM REQUEST

{
    "event": "bot_notification",
    "payload": {
        "accountId": "uMDU-PuhSq-2u3mxNj1LCQ",
        "channelName": "POC Sean",
        "cmd": "Hey",
        "robotJid": "v1rtpqc4sytymq4hyvwh2xww@xmpp.zoom.us",
        "timestamp": 1730100176762,
        "toJid": "mfdgnzrbqbkdinchiwayua@xmpp.zoom.us",
        "triggerId": "Kjv20cCsTrmqKlPT8WXejw",
        "userId": "mfdGNZRBQBKdiNchiwAyUA",
        "userJid": "mfdgnzrbqbkdinchiwayua@xmpp.zoom.us",
        "userName": "Ujjwal u"
    }
}

Could you please help me out in POST message back to the user?
Any insights or guidance would be greatly appreciated.

6

Hi @ujjwalu
Sorry i did not get back to you.
Were you able to troubleshoot this on your end?