Hi Team,
I am new the zoom platform and trying to build a chat bot for Zoom client app.
I am following this documentation: https://marketplace.zoom.us/docs/guides/chatbots/build-a-chatbot
i am not getting the welcome message.
i tried other messages…in my local i am getting success but in chat bot it is not displaying.
please help me in fixing this error.
Thanks & Regards
Shiva Shankar Reddy.
Initially, I did experienced this one also. But after the numerous re-installations i managed to get one.
if not, i think you have check again the Features > Chat Subscription > Welcome Message.
Hi @tommy,
No i am not using any custom welcome message.
Please check the screen shot for my welcome message setting.
Hey @sankar,
The welcome message is only shown when you install the app. If you uninstall and reinstall, do you see the welcome message?
Thanks,
Tommy
Hi @tommy,
No i am not able to see the welcome.
I do not what went wrong.
I created new app and followed the same procedure and it is working fine in new app.
Happy to hear it is working in your new app! 
Let us know if you see issue again.
Thanks,
Tommy
I’m having this same issue and I’ve tried deleting and creating the app. Same thing. I don’t see a welcome message and I don’t see the messages from my chatbot appear in the chat. I see the request come to my endpoint and I get a successful response from /v2/im/chat/messages endpoint too.
I’ve tried both. But it’s also not sending my messages to chat when I use /v2/im/chat/messages endpoint either.
Hey @DoomsDave,
Can you share your request URL, request Body, and response body so I can debug?
Thanks,
Tommy
https://obscure-peak-35110.herokuapp.com/roll
020-04-08T21:17:41.952197+00:00 app[web.1]: {
2020-04-08T21:17:41.952200+00:00 app[web.1]: robot_jid: 'v1qsdlprpotokaeeaymqiova@xmpp.zoom.us',
2020-04-08T21:17:41.952201+00:00 app[web.1]: to_jid: 'dc8510293748414abc101e98ff5e2aed@conference.xmpp.zoom.us',
2020-04-08T21:17:41.952202+00:00 app[web.1]: account_id: '8F3Nr0UkQWuR8MIcxPlfmw',
2020-04-08T21:17:41.952202+00:00 app[web.1]: content: {
2020-04-08T21:17:41.952203+00:00 app[web.1]: head: { text: '/letsroll d30', sub_head: [Object] },
2020-04-08T21:17:41.952203+00:00 app[web.1]: body: [ [Object] ]
2020-04-08T21:17:41.952204+00:00 app[web.1]: }
2020-04-08T21:17:41.952204+00:00 app[web.1]: }
2020-04-08T21:17:42.030746+00:00 app[web.1]: {
2020-04-08T21:17:42.030748+00:00 app[web.1]: message_id: '20200408211742016_v1eSYfL_us04',
2020-04-08T21:17:42.030749+00:00 app[web.1]: robot_jid: 'v1qsdlprpotokaeeaymqiova@xmpp.zoom.us',
2020-04-08T21:17:42.030749+00:00 app[web.1]: sent_time: '2020-04-08 21:17:42',
2020-04-08T21:17:42.030750+00:00 app[web.1]: to_jid: 'dc8510293748414abc101e98ff5e2aed@conference.xmpp.zoom.us'
2020-04-08T21:17:42.030750+00:00 app[web.1]: }Body is this:
[
{
'type': 'section',
'sections': [
{
"text": "You rolled an 11",
"type": "message"
}
]
}
]Hey @DoomsDave,
It seems the message successfully sent:
2020-04-08T21:17:42.030746+00:00 app[web.1]: {
2020-04-08T21:17:42.030748+00:00 app[web.1]: message_id: '20200408211742016_v1eSYfL_us04',
2020-04-08T21:17:42.030749+00:00 app[web.1]: robot_jid: 'v1qsdlprpotokaeeaymqiova@xmpp.zoom.us',
2020-04-08T21:17:42.030749+00:00 app[web.1]: sent_time: '2020-04-08 21:17:42',
2020-04-08T21:17:42.030750+00:00 app[web.1]: to_jid: 'dc8510293748414abc101e98ff5e2aed@conference.xmpp.zoom.us'
2020-04-08T21:17:42.030750+00:00 app[web.1]: }
Can you provide steps to reproduce your issue?
Thanks,
Tommy
I install the bot into my account, I start a chat room and type /letsroll d20. The request comes through to my endpoint and send a message back but it never comes back in the chat room
Hi @tommy
I’ve authorised my chatbot locally and it successfully opens chatbox post authorisation, but does not hit the bot url endpoint if any message is sento through the chat window
I’m not sure, but pls do confirm if this is due to Trusted domain verification in process
Thanks in advance!
Hey @mohitnathani,
Happy to help! What is your Chatbot name? Have you tried making post requests to your bot endpoint url to see if the request reaches your server?
Thanks,
Tommy
Hi @tommy,
Thanks for the reply
Chatbot name - arwealth
Yes, post requests to bot end point url is working fine, giving expected 200. It’s the issue with sending any message from the zoom chat window not reflecting as api hit
Thanks,
Mohit