My Chat Bot is not displaying Welcome Message and other messages

Hi Team,

I am new the zoom platform and trying to build a chat bot for Zoom client app.

I am following this documentation: https://marketplace.zoom.us/docs/guides/chatbots/build-a-chatbot

i am not getting the welcome message.

i tried other messages…in my local i am getting success but in chat bot it is not displaying.

please help me in fixing this error.

Thanks & Regards
Shiva Shankar Reddy.

this is how my chat bot is. It is not showing any messages

Initially, I did experienced this one also. But after the numerous re-installations i managed to get one.

if not, i think you have check again the Features > Chat Subscription > Welcome Message.

1 Like

Hey @sankar,

Are you trying to use a custom welcome message?

Thanks,
Tommy

Hi @tommy,

No i am not using any custom welcome message.

Please check the screen shot for my welcome message setting.

Hey @sankar,

The welcome message is only shown when you install the app. If you uninstall and reinstall, do you see the welcome message?

Thanks,
Tommy

Hi @tommy,

No i am not able to see the welcome.

I do not what went wrong.

I created new app and followed the same procedure and it is working fine in new app.

1 Like

Happy to hear it is working in your new app! :slight_smile:

Let us know if you see issue again.

Thanks,
Tommy

I’m having this same issue and I’ve tried deleting and creating the app. Same thing. I don’t see a welcome message and I don’t see the messages from my chatbot appear in the chat. I see the request come to my endpoint and I get a successful response from /v2/im/chat/messages endpoint too.

Hey @DoomsDave,

Are you sending a custom welcome message, or using the default one?

Thanks,
Tommy

I’ve tried both. But it’s also not sending my messages to chat when I use /v2/im/chat/messages endpoint either.

Hey @DoomsDave,

Can you share your request URL, request Body, and response body so I can debug?

Thanks,
Tommy

https://obscure-peak-35110.herokuapp.com/roll

020-04-08T21:17:41.952197+00:00 app[web.1]: {
2020-04-08T21:17:41.952200+00:00 app[web.1]: robot_jid: 'v1qsdlprpotokaeeaymqiova@xmpp.zoom.us',
2020-04-08T21:17:41.952201+00:00 app[web.1]: to_jid: 'dc8510293748414abc101e98ff5e2aed@conference.xmpp.zoom.us',
2020-04-08T21:17:41.952202+00:00 app[web.1]: account_id: '8F3Nr0UkQWuR8MIcxPlfmw',
2020-04-08T21:17:41.952202+00:00 app[web.1]: content: {
2020-04-08T21:17:41.952203+00:00 app[web.1]: head: { text: '/letsroll d30', sub_head: [Object] },
2020-04-08T21:17:41.952203+00:00 app[web.1]: body: [ [Object] ]
2020-04-08T21:17:41.952204+00:00 app[web.1]: }
2020-04-08T21:17:41.952204+00:00 app[web.1]: }
2020-04-08T21:17:42.030746+00:00 app[web.1]: {
2020-04-08T21:17:42.030748+00:00 app[web.1]: message_id: '20200408211742016_v1eSYfL_us04',
2020-04-08T21:17:42.030749+00:00 app[web.1]: robot_jid: 'v1qsdlprpotokaeeaymqiova@xmpp.zoom.us',
2020-04-08T21:17:42.030749+00:00 app[web.1]: sent_time: '2020-04-08 21:17:42',
2020-04-08T21:17:42.030750+00:00 app[web.1]: to_jid: 'dc8510293748414abc101e98ff5e2aed@conference.xmpp.zoom.us'
2020-04-08T21:17:42.030750+00:00 app[web.1]: }

Body is this:

[
        {
            'type': 'section',
            'sections': [
                {

                    "text": "You rolled an 11",
                    "type": "message"

                }
            ]
        }
    ]

Hey @DoomsDave,

It seems the message successfully sent:

2020-04-08T21:17:42.030746+00:00 app[web.1]: {
2020-04-08T21:17:42.030748+00:00 app[web.1]: message_id: '20200408211742016_v1eSYfL_us04',
2020-04-08T21:17:42.030749+00:00 app[web.1]: robot_jid: 'v1qsdlprpotokaeeaymqiova@xmpp.zoom.us',
2020-04-08T21:17:42.030749+00:00 app[web.1]: sent_time: '2020-04-08 21:17:42',
2020-04-08T21:17:42.030750+00:00 app[web.1]: to_jid: 'dc8510293748414abc101e98ff5e2aed@conference.xmpp.zoom.us'
2020-04-08T21:17:42.030750+00:00 app[web.1]: }

Can you provide steps to reproduce your issue?

Thanks,
Tommy

I install the bot into my account, I start a chat room and type /letsroll d20. The request comes through to my endpoint and send a message back but it never comes back in the chat room

Hey @DoomsDave,

I have sent you a private message to debug this further.

Thanks,
Tommy