Urgent Assistance Needed - Microphone Unmuting Issue with Zoom Video SDK

Video SDK
1

Issue Description:

Upon joining a Zoom session, we are experiencing persistent crackling sounds followed by the microphone being unmuted and audio functioning normally. This issue seems to be triggered by the SDK repeatedly unmuting the microphone.

Environment:

  • Device: iPhone XS Max
  • Operating System: iOS 17.4.1
  • Zoom Video SDK Version: 1.11.10

Code Snippet:
Swift

let sessionContext = ZoomVideoSDKSessionContext()

let _audioOptions = ZoomVideoSDKAudioOptions()
_audioOptions.connect = true
_audioOptions.mute = false
_audioOptions.autoAdjustSpeakerVolume = true
sessionContext.audioOption = _audioOptions

let _videoOptions = ZoomVideoSDKVideoOptions()
_videoOptions.localVideoOn = true
sessionContext.videoOption = _videoOptions

sessionContext.sessionName = "Lorem Ipsum"
sessionContext.userName = "Lorem"
sessionContext.token = "a valid token" 

ZoomVideoSDK.shareInstance()?.joinSession(sessionContext)

Additional Observations:

  • When audio is muted, the camera also becomes inactive.

Impact:

This issue significantly disrupts the user experience and hinders effective communication during Zoom sessions.

Request:

We kindly request your immediate attention and expertise in investigating this matter and providing a solution as soon as possible. Please let us know if you require any further information or code snippets from our end.

Here are SDK logs:

2

@max.tran

Did you ever solve this? Was it ever resolved by the zoom dev team?

3

Hello Sam,

This issue may be related to a microphone muting/unmuting issue that was resolved in 1.11.0. However, in order to fix it, please try setting the enableCallKit parameter in InitConfig to false. See this thread for details.

4

Thanks for the reply unfortunately i’m dealing with this issue in web sdk – so no options for enableCallKit. I have a feature request in for a potential fix for my case…

5

I see. If you are experiencing this in web, then it might be caused by a separate bug. Please try re-tagging this thread accordingly.