User doesn't get option to select the way to join Audio

Meeting SDK Web
1

Description
In Zoom SDK 1.9.6 user doesn’t get option to select the way to join Audio(From Phone or Computer Audio) every time user joins the meeting.

Which Web Client SDK version?
1.9.6

To Reproduce(If applicable)
Steps to reproduce the behavior:
1.Login to Zoom portal.
2.Schedule a meeting.
3.Start a meeting.
4.A page gets opened asking to select Audio/Video options.
5.Select any option and Click on Join button.
6.User is not given the option to select Audio from Phone or Computer Audio. Directly the Computer audio gets selected as the default option.

Device (please complete the following information):

  • Browser: Chrome
2

Thank you using Zoom Developer Support - I am happy to help. Are you able to share if the user have set the audio option automatically through your Zoom app settings:

Also, can you confirm if was set from the settings object when creating a meeting via API ?

This information will help diagnose the reported behavior you are seeing.

Best,
Donte

3

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