I have 2 problems when I use the API to send invitations,
1: They accept the invitation, but for some reason the account doesnt switch to my account, even when they dont have pending balances with Zoom, Zoom rooms or other Zoom account under their account, so I dont know if something else is causing that problem, right now I have 800 users in pending list, they told me they checked all of the previous points above, some of them have free account and cannot switch as well, all of them can see the message “we are switching your account, it will take few minutes” but never happen.
2: Sometimes I when I use the API I recieve the message “This user already holds an active account” with the code 1009 but thats a different issue
I had multiple meetings with Zoom agents, and nobody can help me, they told me that I just have to resend the invitation but it doesnt fix the problem, I have 800 users in pending list so please I need help, or I will be in troubles with my clients.
“we are switching your account, it will take a few minutes” and 1009 “User already holds a paid account”
Which App Type (OAuth / Chatbot / JWT / Webhook)?
How To Reproduce (If applicable)
Steps to reproduce the behavior:
- Request URL / Headers (without credentials) / Body
- See error
I sent the invitation with a Licensed, before I sent the invitation with the license and capacity, even without a license but didnt work, please if someone could help me with this problem ASAP