Got Error Code: 1009 when create a user with Pro account

API and Webhooks
1

Description
I got error 1009 when trying to create a user who are using Zoom Pro account.
May I know that is there any other api to add them to my api account instead of create user. Thank you in advances.

Error

{
“code”: 1009,
“message”: “The user [sample@xyz.com] already holds an active account.”
}

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
https://api.zoom.us/v2/users

{
         "action": "create",
         "user_info": {
           "first_name": "Sample",
           "last_name": "Name",
           "email": "sample@xyz.com",
           "type": 1
         }
}
2

Hey @ctsdev,

Is the user already a user on your Zoom account?

If you are trying to move an existing user see this doc:

Thanks,
Tommy

3

hi @tommy,

Is the user already a user on your Zoom account?
=> No, that account not in my user list account yet, I checked it on https://api.zoom.us/v2/users?status=pending

So I’m confusing about the flow because I can call that api for both non zoom account and zoom’s user with basic plan but just got a problem with Pro account.

4

Hey @ctsdev,

Since that user already holds a Zoom account, you’d need to add them through this flow:

Thanks,
Tommy

5

Hi Tommy,

May I know that we only able to add a user who is already holds a Zoom account via Zoom web?
Is there anyway to add them via REST API?

6

Hey @ctsdev,

Yes, you have to do it through the Web Portal if they have an existing account.

Thanks,
Tommy