Format Your New Topic as Follows:
API Endpoint(s) and/or Zoom API Event(s)
Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context.
Hi, we have an issue with some of our customers. When we’re trying to fetch user info for their accountId, we receive a response without
The full error message or issue you are running into, where applicable.
Is this an expected behavior and if so, at what conditions we might not receive this field?
Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!
This is strange, I have never seen an issue like this one.
I will send you a private message so you can share more details of the issue with me.
Hey, @elisa.zoom, thanks for the response.
Can I share this info via some private channel, as it contains customer’s PII?
If not, I would mask identifiable fields if you don’t mind.
For sure @vbohdanets
I have sent you a DM already, could you please follow up there?
After looking into this specific issue, I have an update for this thread for developers running into this same issue.
We conduct a regular check on the email before returning it. If it doesn’t pass the regular validation, then the email field will come back empty