Video and screen share do not render on Mac with Desktop Video SDK (Electron sample)

Video SDK
1

When launching the Electron sample on my Mac, I do not see any video of myself (camera light is on) or others and I cannot see shared screens nor does my shared screen appear for others.

I should note that in order to get the sample to work at all, I commented out “await installVueDevtools()” in background.js as suggested in:

That said, I am able to see video when I run this app on Windows 10 where I also had to comment that line.

Which Desktop Video SDK version?
zoom-instant-sdk-electron-demo-1.0.2

To Reproduce(If applicable)
npm run electron:serve

Screenshots of same session with Mac and Windows client
Mac (no video is rendered):

image
image1120×630 20.5 KB

Windows (only video from Windows is renedered, no video from Mac):

image
image1117×630 30.2 KB

Device (please complete the following information):

  • Device: Apple MacBook Pro (16-inch, 2019)]
  • OS: [macOS Big Sur 11.2.3 ]
2

Hello, I’m tlol91. If you don’t mind, I wan to ask a question. How did you rendered the video at Windows? Did you use ‘sendVideoFrame’ function?

3

Hello @tlol91, I am not directly using the Windows SDK but the Electron sample application which wraps the Windows / Mac SDK. You would have to dig into the implementation to see how it is exactly rendered within the SDK.

4

Thank you for your reply. I’ll try again. Thank you.

5

Hi @tkoehler, thanks for bringing this to our attention.

We will need to investigate this and get back to you as soon as we have any updates.

Thanks!

7

Hi @tkoehler,

Can you please provide the SDK logs from the electron app? There should be an encrypted file under ~/Library/log/${APP_NAME}.

Thanks!

8

@jon.zoom ,
I have a few older logs in that folder from a few days ago. I renamed the folder hoping that I can get a fresh copy of a single run but the folder was not recreated.
Also, how can I get these files to you? Here I can only upload images it seems.

Thanks,
Torsten

9

Hi @tkoehler,

You can send the logs over to developersupport@zoom.us, with a link to this thread.

Thanks!

10

Does ‘comment that line.’ means like this image?

2021-04-29 (9)
2021-04-29 (9)1920×1080 264 KB

11

Thanks @jon.zoom - I have sent the logs to the logs to the provided email address.

12

Hello @tlol91 - Yes this is the line I commented as you have indicated in the screenshot. Without that change, I have not been able to launch into the app.

13

Thank you for your reply. I really appreciate of your kindness.

14

Hi @tkoehler,

Thanks for sending that over. Confirming that I have received the logs. We will look into this and let you know as soon as we have any updates.

Thanks!

15

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