Video button does not work

Meeting SDK Web
22

it does not work.

→
Something went wrong
The server encountered an internal error and was unable to process your request.

Error Code:6601

23

3cb97212-47ca-42dd-b53d-0cdcdb19d517

1 Like
24

@duke9 could you try this url?

You will need to change the meetingNumber, password, jwt, sdkKey.
Leave the zak token as blank

https://msdk-purejs.asdc.cc/index-manual-jwt-316.html?meetingNumber=12312312313&passWord=aaaaaa&role=0&jwt=x.x.x&sdkKey=xxxxxxxxxx&zak=

25

@chunsiong.zoom Hi,

As mentioned for me we are using webSDK 2.18.0 and we tested as well (currently QAing) meetingSDK 3.1.6.

Both have the issue and we are not using iFrame or anything special.

26

Hi @chunsiong.zoom I am using react meeting-sdk version: 3.1.6. And this issue has been started coming since last week only before that it has been never occurred on our production. This is tracking id for the issue I have reported. We have web-isolation (shared arraybuffer) also enabled in our website
Tracking id:-
350c4235-479c-42ee-94f4-752f1abf76ef

you can get other information from here

27

Thanks for the input so far everyone, I’m working with the team on this issue.

28

@chunsiong.zoom

We use:

  • React v18.0.0
  • zoomus/websdk: ^2.17.0
  • Client View

Track ID of the reported issue is:
0472101c-3d70-4c09-ac20-be9614eec515

This is screenshot of the console in the Chrome browser:

image
image820×354 61.4 KB

And these are scripts from the Index.html file:

<link
      type="text/css"
      rel="stylesheet"
      href="https://source.zoom.us/2.17.0/css/bootstrap.css"
    />
<link
      type="text/css"
      rel="stylesheet"
      href="https://source.zoom.us/2.17.0/css/react-select.css"
    />
<script src="https://source.zoom.us/2.17.0/lib/vendor/react.min.js"></script>
<script src="https://source.zoom.us/2.17.0/lib/vendor/react-dom.min.js"></script>
<script src="https://source.zoom.us/2.17.0/lib/vendor/redux.min.js"></script>
<script src="https://source.zoom.us/2.17.0/lib/vendor/redux-thunk.min.js"></script>
<script src="https://source.zoom.us/2.17.0/lib/vendor/lodash.min.js"></script>
<script src="https://source.zoom.us/2.17.0/zoom-meeting-embedded-2.17.0.min.js"></script>
<script src="https://source.zoom.us/zoom-meeting-2.17.0.min.js"></script>
1 Like
29

@scrum @skipancho @yashkalra088 @nikola.sajic @Pierre_Fourgeaud @duke9 @felipe.armoni @optonetltd

We have rolled out a fix, tested and it is working fine how.

Could you check if this is resolved?
If there is any urgent matters do tag me.

I would like to again elaborate that if you need specific SLA and timely support, I strongly recommend you to sign up for developer support plan.

3 Likes
30

@chunsiong.zoom It seems to be fixed for us too :+1:

1 Like
31

@chunsiong.zoom Fixed on our side as well. Thank you.

1 Like
32

It seems to be fixed for us too. Thank you.

1 Like
33

Hi, Issue has been fixed for us as well. Thank you so much for fixing the issue

1 Like
34

Fixed for me too.

Thank you.

35

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.