VIDEO_CAMERA_IS_TAKEN error

Video SDK Web
1

When we are using other video-call apps such as slack, doing call on our app at the same time throw this error.
Is there a way to bypass this? or it’s the limitation of the sdk not allowing to use camera while other app is using them?

2

Hey @shi88.andy

Thanks for your feedback.

This depends on the browser. When the camera is occupied by another program, the video stream we capture is inactive. In other words, this video stream cannot be used for the current session.

Thanks
Vic

3

so it’s not possible to join call while other program (let’s say slack) is using the camera?

4

Hey @shi88.andy

The behavior varies across different platforms and browsers. Based on our testing, this issue is generally less common on macOS but more prevalent on Windows.

Thanks
Vic

5

it does happens to us on macOS thou
Happened on brave and chrome browser with latest Macos Ventura, would be great if we can still do the call without error even if other program is using the camera.

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.