Could you share the code snippet of you rendering the video? Also, I see the error is only happening on Chrome. Do you get the same error when testing with the sample application in Chrome?
I have followed the demo of the video SDK. It is only happening with one user’s device and only on chrome, working fine on the safari browser on the same machine. Not seen this error during the development
Thank you for the additional details, sounds like this may be a compatibility issue with the device’s current software version and Chrome. Is the user who’s having the issues able to update their computer software?