Hi guys, please help me for this case I’m using the version “1.11.5”, but I got an issue the sound is repeated It happens in some cases and the sound is small. When I turn off the host’s mic it works normally Thanks all!

Hey @tuanna.fed Thanks for your feedback. Could you share some problematic session IDs with us for troubleshooting purposes? Thanks Vic

Thank for your response. Here is my sessionId SCEl4G6VQmySq01gq8bPYg== And this is my recording. 面談ゴックマイ20240716094439.mp4 - Google Drive Please help me check the sound is repetitive and howling when using external speakers or use a headset. Thank you.

Hey @tuanna.fed Thank you for sharing the recording with us. This is an Audio Echo issue, and we rely on the browser’s capability to provide AEC (Acoustic Echo Cancellation) functionality. I’ll briefly describe the scenario where this issue occurs: When two users are far apart, even if using e…

Hey @namttn Thanks for your feedback. Could you describe your question in detail? Thanks Vic

Hi @vic.yang , let me explain for this case “We had a meeting between person A and person B who are far apart, using laptops, with microphones and external speakers turned on. We are encountering an issue in this scenario: Person A speaks to person B, and because person B has the external speakers…

Hey @namttn I appreciate your detailed explanation. Could you share the problematic session IDs with us for troubleshooting purposes? Thanks Vic

@vic.yang Yep, SCEl4G6VQmySq01gq8bPYg== I already send it above

Hey @namttn I apologize for my mistake. Because it wasn’t the same person asking before, I mistakenly thought you were referring to a new issue. We will continue to analyze this issue further. Thanks Vic

Hey @namttn I’m sorry for the confusion. Could you please confirm again if the echo issue occurs specifically on certain devices or if it happens for all users whenever an external speaker is used? Thanks Vic

Video SDK - Audio (The sound is repeated)

Video SDK Web

namttn (Nam) July 16, 2024, 8:59am 5

Hi Vic, thank for your response.
Could you please help me clarify this my issue? In my recording file, I got this issue.

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Video SDK - Audio (The sound is repeated)

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