Audio Echo and feedback loop when connected to Macbook with internal speaker and microphone

Video SDK
1

Video SDK Type and Version
“@zoom1234/videosdk”: “^1.4.0”

Description
*I’m using a Macbook Pro and I use the same external/internal speakers on all my calls (Zoom app, Teams, BlueJeans, etc.) without an issue. But for some reason when I use the same mic/speaker combo in the Video SDK it’s very sensitive and picks up everyone else’s voice, even at a relatively low volumes and the other participant gets significant audio feedback loop .
As soon as I plug in headphones the echo goes away. We replicated the same issue on a coworkers Mac as well, but aren’t having this issue with PC and Android users.
*

Error?
*No error message *

How To Reproduce
Steps to reproduce the behavior including:
1. Join the session with mac
2. Chrome and safari

If anyone have any ideas as to what could be causing this, please let me know!

Regards,
Gourish

1 Like
2

Hi @gianni.zoom @vic.yang

Can you’ll plz have a look into this issue?

I tried the sample code provided with video sdk but same issue on mac

This is the only deal breaking issue for us, without fixing this we cant use this sdk

Thank You

3

Hey @gourishmesta1993

Thanks for your feedback.

We are planning to improve the echo cancellation and noise suppression on the macOS in the future release. Please stay tuned.

Thanks
Vic

3 Likes
4

Hey @gourishmesta1993 , do you have this issue when you use the zoom web client join the meeting directly?