[Video SDK Web] Issue when receiving screen share view

Video SDK
1

Video SDK Type and Version
Video Web SDK React, v2.2.10

Description
Some users have reported issues when their share screen view is supposed to start from other people. In the logs I am getting error codes 6205 and 6001 in the given sessions below and only a blank screen is shown. This is happening for the users that are supposed to receive the share screen view from other participants.

Meeting Sessions:

  • Du0XCx3aTWehkyNUMIpp1Q==
  • YqzFPfpiQzyOXNVG/PrxVw==
2

Hey @Ekko

Sorry for the late reply.

  • Du0XCx3aTWehkyNUMIpp1Q==

User (33555456) attempted to start the share view of User (16785408) when that user was not yet sharing their screen. Shortly after, the startShareView method was called again, and this time it succeeded.

  • YqzFPfpiQzyOXNVG/PrxVw==

For this session, we could not find any errors related to error codes 6205 or 6001.

Thanks
Vic

3

I have checked with new version 2.4.0 and the issue is still present. While two users screen share simultaneously, one stops screen sharing and starts again, he won’t see the others screen nor any future screen shares.

2.4.0 session:
Sa/cJUUuT42sZ3xWxK4yPg==

2.2.10 session:
N4fKj/1CR1m9WhFqMd8d7Q==

4

Hi @Ekko

Thanks for your feedback.

Sa/cJUUuT42sZ3xWxK4yPg==

After analyzing the logs, we found this is an edge case where state cleanup is not handled properly when the simultaneousShareView option is true. We will fix it in the next release.

Thanks
Vic