VideoSDK: Intermittent issue while trying to join session JOIN_MEETING_FAILED - Invalid Parameter

Video SDK Web
1

Description
In our web application, integrated with VideoSDK, when the user tries to join the meeting, they are receiving the error {type: JOIN_MEETING_FAILED, errorCode: 4003, reason: ‘Invalid Parameter’}. It’s an intermittent issue, that started today. If the user tries to join 10 times, it will happens about 3 times.

Browser Console Error
{type: JOIN_MEETING_FAILED, errorCode: 4003, reason: 'Invalid Parameter'}

{"evt":0,"seq":0,"body":{"test":"invalid parameters!","conID":"644117F3-E184-372B-B6BF-8417B1C0B6AE"}}

Sample of the JWT tokens used and sessions:
Topic name: 1_promoter
Token 1: eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJpWF9GbmJXZlR6Mnd5a1ZPczNvMXB3IiwiZXhwIjoxNzI3NTUwNDY3LCJpYXQiOjE3Mjc0NjQwNjcsImFwcF9rZXkiOiJpWF9GbmJXZlR6Mnd5a1ZPczNvMXB3Iiwicm9sZV90eXBlIjoxLCJ0cGMiOiIxX3Byb21vdGVyIiwidmVyc2lvbiI6MS4wLCJ1c2VyX2lkZW50aXR5IjoiQ1VTVE9NRVJfNTAifQ._zb9ELBaRXn0zOUBQaCP5_9dknqxAykLREGD8mE9-ng

Token 2:
eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJpWF9GbmJXZlR6Mnd5a1ZPczNvMXB3IiwiZXhwIjoxNzI3NTU0OTI5LCJpYXQiOjE3Mjc0Njg1MjksImFwcF9rZXkiOiJpWF9GbmJXZlR6Mnd5a1ZPczNvMXB3Iiwicm9sZV90eXBlIjoxLCJ0cGMiOiIxX3Byb21vdGVyIiwidmVyc2lvbiI6MS4wLCJ1c2VyX2lkZW50aXR5IjoiQ1VTVE9NRVJfODIifQ.8ipA-skSo6D9ZW21IrBYIjYZ0AqY7ZKVdFAtPhYZwSY

Which Web Video SDK version?
^1.12.0

Device :

  • Device: Desktop
  • OS: Windows
  • Browser: Chrome
  • Browser Version 129.0.6668.70
2

Hey @marcos.costa

Thanks for your feedback.

It’s a known issue and we have fixed it in the Video SDK 1.12.5 version. Could you please upgrade the version and try it again?

Thanks
Vic

3

Thanks, Vic!

I’ll update and run the tests again.