Web SDK Remote Control not Visible

I have set up the websdk from the CDN but I do not see the remote control feature.

I have enabled remote control on my account.
I am not screen sharing.
But I’m getting the error below.

Is there anything else I need to do? I’m using a basic account.

I checked out this posts Remote access in iframe
Waiting Room; resetWebclient

Hey @mwauramarika,

Let me know if my post here about Remote Control with the Web SDK helps:


Yes, it does. It has added clarity on how Web SDK works. Thanks

1 Like

You are welcome! :slight_smile: