Webhook Events Not Triggering for Webhook-Only and Server-to-Server OAuth Apps in Zoom Pro Account

API and Webhooks Meetings
1

Description:

We are experiencing issues with receiving webhook events for both Webhook-Only and Server-to-Server OAuth applications in our Zoom Pro account. Despite following the official Zoom documentation and ensuring proper configurations, the webhook events are not being triggered as expected.

Details:

  • Account Type: Pro
  • Sub-Accounts: None; our account does not have any sub-accounts, so this should not be a contributing factor.
  • Applications Created:
    • Webhook-Only App
    • Server-to-Server OAuth App
  • Intended for Publication: No (Internal Use)
  • Webhook Endpoint: Utilizing ngrok for development purposes; the endpoint is publicly accessible and has been validated using external tools such as Postman and Webhook.site.
  • Event Subscriptions: Configured with appropriate events (e.g., meeting.started, meeting.ended) and the endpoint URL is set correctly.
  • Endpoint Validation: The endpoint has been successfully validated; however, no webhook events are being received upon triggering the subscribed events.
  • Testing Performed:
    • Verified endpoint accessibility and response using external tools.
    • Ensured that the ngrok tunnel is active and the URL is up-to-date.
    • Checked application logs for any incoming requests from Zoom; none observed.
    • Attempted re-validation and re-subscription to events without success.Zoom Developer ForumZoom Developer Forum+6Ngrok+6support.picnet.net+6

Request:

We kindly request assistance in diagnosing and resolving the issue preventing webhook events from being triggered for our applications. Specifically, we would like to understand:

  1. Are there any known issues or additional configurations required for webhook events to function correctly with Webhook-Only and Server-to-Server OAuth apps in a Zoom Pro account?
  2. Could there be any account-level restrictions or permissions affecting the delivery of webhook events?
  3. Are there any logs or diagnostics available on Zoom’s end that could provide insight into why the webhook events are not being dispatched?

We appreciate your support and look forward to resolving this matter promptly.