Webhook events not triggering to our URL

API and Webhooks
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1

Our system depends on Zoom webhook triggers. Everything was working just fine! All of a sudden, it stopped working; that means Zoom is no longer triggering our subscribed webhook events. The URL is validated, I’ve re-added the events, and it was validated and not sending events to our server.

I’ve tried every possible debugging but it seems like the issue is not with our services but completely with Zoom’s services themselves.

I shouldn’t disclose any of the information publicly, right? Looking for Zoom’s support so we can continue with more details.

2

@mahbub.meh for changes to webhook url in production, you will need to resubmit before it will take into effect.

For beta testing in production, you can regenerate the authorization URL for the webhook url to be updated and take into effect. If this is not the case, let me know again.

3
  1. It was just working perfectly fine; webhooks were coming. Suddenly, it stopped triggering the webhook when I didn’t make any changes*. even If I change the previous setting should work right? which means the previous webhook trigger should execute as it is.
  2. Even in ‘development’ mode, I tried it didn’t trigger(definitely, I’ve generated and used the fresh authorization URL)
  3. I’m completely clueless at this moment.