Webhooks not triggered - Make - ex Integromat

API and Webhooks
1

API Endpoint(s) and/or Zoom API Event(s)

  • Zoom Webhooks:
    • meeting.ended
    • recording.completed

Description
I use Zoom webhooks triggered via Make (formerly Integromat) to automate updates in Airtable (via Make) when a Zoom meeting ends and when the meeting recording becomes available.

The issue:
Randomly, one or both webhooks (meeting.ended or recording.completed) do not trigger at all for certain meetings. When this happens:

  • There is no trace of the webhook being received in Make.
  • The recording is available in Zoom and the meeting went smoothly.

This problem is not systematic:

  • Sometimes both webhooks are received as expected.
  • Sometimes only one, or none, are triggered.
  • I have tried deleting and recreating the webhooks from scratch on the Zoom side, but the bug persists randomly.

I’m wondering if the problem is directly on Zoom’s side (webhook not sent in certain cases).

Error?
There are no visible errors on the Make side:

  • No call received, no log, nothing in the history.
  • No error notification from Zoom either (no delivery failure, etc).

How To Reproduce
Difficult to reproduce as the bug is random.

  1. Setup:
  • Webhook Only App configured in the Zoom Marketplace.
  • Webhooks meeting.ended and recording.completed sent to Make webhook URLs.
  1. When the meeting ends, or when the recording is ready, I should receive the webhook call (which usually works).
  2. Problem: for some meetings, nothing happens (no webhook trace in Make, no data received, while the meeting and recording do exist in Zoom).

Additional Info

  • I have checked the validity of the endpoints and that Make was up and running at the time of tests.
  • I have tried disabling/enabling and recreating the webhooks, without lasting effect.
  • I have confirmed that the relevant event types are checked/enabled.

Questions

  • Are there any limits, quotas, or known special cases on Zoom’s end that could explain why webhooks are not sent for certain events?
  • Where can I find detailed logs or debugging info on the Zoom side to see if the webhook was attempted?
  • Is this a known or reported issue with Zoom, especially with the integration to Make/Integromat?

Thanks in advance for your help!

2

hi @Julie4 ,

Most webhooks work perfectly.
But the odd one does fail, and I have asked the question, what happens then?
Either side could miss sending or receiving the call.

I would run a cleanup function 24hours later to check for meetings that did not trigger.

If engineering come back with any more suggestions of how to catch fails I will let you know.

All the best

John Drinkwater

3

Hi @Julie4
Thanks so much for reaching out to us. As John mentioned, most webhooks work pretty well.
If you have a meeting id where you were expecting a webhook and did not receive it, I could raise this issue with our Engineering to take a closer look.

4

For example meeting ID : kmimtFr2Rx6ZysMJGl6M0Q
It is one out of many

5

Let me send you a DM for more information @Julie4