WebSDK - Component View: Can't join the meeting that created on production env as a host

Description & How to reproduce
Hi! So we have a global account that has some child accounts on the user management page. And this account has a published app in the Marketplace: App Marketplace

So if we’re using one of our child accounts to create a meeting, we could join that meeting as a host without any issue at all:

But when we’re creating a meeting by using a non-child account, we can’t join that meeting as a host:

Error
Signature is invalid

Questions
So is it because our JWT app is an account-level app?
image

And how to make it able to be used by non-child accounts?

1 Like

Hi @shabanzo

Hope you are doing great, I am happy to help here.
As the JWT credentials that you are using are associated with your account, if you try to create a meeting using an account that is not part of yours, you will get that error. Make sure that the users belong to your same account in order to generate signatures.

Best,
Elisa

Hi @elisa.zoom

Hope you are doing great too.
Actually, the issue is not when we’re creating a session but when the external users want to join the meeting as a host using web meetingSDK (the component view)

Btw is there any way to make JWT credentials usable for external users? So external users are able to use web meetingSDK (the component view)

Or is there any way to make external users could join the meeting as a host using web meetingSDK?

Best,
Syaban

Hi @shabanzo,

There is no way to generate JWT credentials for external users. As I mentioned before, those JWT are account level only.
External users can join the meeting but not initiate the meetings as hosts.
Best,
Elisa

Hi @elisa.zoom

Got it! We will use ISV instead for that then.

Thank you for your answer!

Best,
Syaban

1 Like

Of course! Happy to help :slight_smile:

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